Senior Engineer-Application Management
Tata Consultancy Services
Hyderabad, Telangana, India
Role: Senior Engineer, Application Management - Corporate Technology Desired Experience Range: 7+ years Location of Requirement: Hyderabad Must-Have: 7+ years hands-on experience working with Linux Servers for, with a deep understanding of server administration, performance tuning and security. 6+ years working experience/in-depth knowledge of AEM architecture, installation, configuration, and troubleshooting with expert knowledge in AEM administrations, including advanced configurations in User & User group access management, author, publisher, and dispatcher. 4+ years of experience with cloud services and platforms, preferably AWS, for application deployment and management. Strong understanding of web technologies, including Apache, HTTP, and caching mechanisms. Hands on experiences with .NET framework (or Java & JS) and PHP. Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams. Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls. Proficiency in scripting and automation using tools like Shell, Python, or PowerShell. Experience with monitoring tools like Splunk, Datadog, New Relic or Prometheus, and proficiency in analyzing system logs and performance metrics. Knowledge of SSL/PKI certificate management and implementation. Experience working with SQL and administering (MySQL / MSSQL). Good to Have: Solid understanding of cloud infrastructure and containerization technologies (eg: Docker). Experience in IaC, Terraform, Ansible and Puppet. Experience with Jira, Confluence and ServiceNow. Experience with Kaltura, Salesforce and Dell Bhoomi are nice to have. Strong organizational and time management abilities, with the capacity to prioritize tasks and meet deadlines. Strong problem-solving and troubleshooting skills, with the ability to analyse and resolve complex technical issues. Familiarity with DevOps practices, CI/CD pipelines and tools Jenkins, Nexus, and Gitlab. Familiarity with DNS management and troubleshooting. Ability to wor k independently and in a team environment. Ability to communicate effectively in English with all levels of staff, both orally and written. Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision. Highly motivated, self-directed individual with a positive & pro-active attitude to work. Minimum knowledge and understanding of financial markets are desirable. Detailed Responsibilities: Ensure high availability and reliability of Adobe Experience Manager (AEM) infrastructure and applications. Collaborate with development and infrastructure teams to design, implement, and maintain scalable and secure AEM environments. Monitor system performance, troubleshoot issues, and provide root cause analysis for incidents and outages. Automate routine tasks and develop scripts and tools to streamline processes and improve system efficiency. Contribute to the development of disaster recovery plans and participate in periodic drills and exercises. Oversee the day-to-day operations of the application infrastructure, ensuring high availability, performance, and security. Manage the deployment, configuration, and troubleshooting of applications in various environments, including development, testing, and production. Perform regular system maintenance, including applying patches, upgrades, and configuration changes to ensure system security and stability. Ensure proper documentation of application configurations, processes, and procedures. Provide technical guidance and mentorship to junior members, fostering their professional growth and development. Collaborate with vendors and other external partners to ensure smooth integration and support for applications. Working closely with Adobe support to resolve platform level issues with performance and security. Engage in and improve the whole lifecycle of services - from inception and design, through to deployment, operation, and refinement. Participate in Project related activities to meet operational needs. To follow and adhere to established Incident Management, Change Management and Problem Management procedures. Provide on-call support when necessary and serve as part of a 24x7 On Call rotation. Stay updated with industry trends and emerging technologies related to AEM and SRE practices and evaluate their potential impact on the organization-s infrastructure. Education and Professional Skills: BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable). Solid English reading/writing capability required. Strong communication & articulation skills. Curious about new technologies and tools, creative thinking and initiative taking. Relevant AWS, AEM certifications will be beneficial.
