Senior Operations Executive
Flipkart
Bangalore Urban, Karnataka, India
Job Description - Customer understanding Be the voice of the customer internally. There are multiple avenues through which customers interact with Flipkart - Creatives (Flipkart app store, Category Stoes, Brand stores), product pages, CX team, Offers & more. This role requires owning every aspect of customer interaction & working towards making it better. Merchandising execution Develop and execute plans to showcase the right products & communicate right features, price at all platforms using internal tools Take complete ownership of validating the task before making it live on the platform Own the customer experience in the category - make navigation, discovery easier to save the customer time & ease up the decision making process Identify the parameters customers use to make decisions and ensure catalog richness Interact with stakeholders effectively & ensure category tasks are executed to the best In case of technical issues, debug the issue in Flipkart tools, interact with central teams & solve it Train fellow colleagues when required Traffic Generation Increase organic traffic by effective targeting to desired customers in order to increase conversion for the category. Understand the product capability on the platform that will enable to perform these actions and plan effectively for it basis performance Focus on increasing clicks on the category merchandise by improving callouts, images, offers etc. Desired skills Desire and ability to think like the customer, Ability to translate strategies into execution plans and take them to completion, Quick learner of softwares/IT tools Highly analytical, ability to understand and report traffic trends with a basic understanding of the reasons behind the observed trends Excellent verbal and written communication with interpersonal skills, Strong understanding of technology and business, Willingness to learn & go beyond the defined role to benefit the business Ability to connect with people across teams & levels, ability to get things done on time Strong bias for Action - Flipkart works at a very rapid pace Required Experience Min Qualification: Graduate/Diploma in Technical course , BE , B-Tech with experience in E-Commerce/ Tech companies/ retail sector Skills Required : Proficient in Excel, Google sheets , Clear communication Education/Qualification : Graduate/Diploma in Technical course , BE , B-Tech Years Of Exp : 1 to 2 Years
