What We Do

We are uniquely qualified leaders, who come to work every day energetically focused on designing and delivering sophisticated software components for our cloud-based, multi-channel platform. We share our passion for successfully solving our clients’ most demanding problems, but also, we have the EQ to be able to develop and support the cross-functional partnership and coordination necessary to create and institutionalize responsive enterprise learning disciplines, policies, and standard operating procedures.

What You'll Do

The role will be to support AJPAC, with primary  focus on the services for clients in Australia. Note, this may require time shifting.
You will be responsible for gathering of information in the event of an incident and assessing impact to the services.

You will provide 2nd level support to NOC team and clients

You will maintain an effective documentation library of all platforms and services supported by the NMX team

You will test applications and services to identify issues/bugs prior to implementation

You will implement and refine the non-production environment

You will review and enhance the documentation passed to QA from the Development Teams to effectively train the Operators

You will prepare and deliver both group and individual training sessions to members of Operations Team and Commercial Team

You will deliver applications and services to the live production environments within agreed timescales

You will ensure the platforms has sufficient monitoring and alerting systems in place to effectively identify errors and faults

Who You Are

You are a technical minded person who enjoys the challenge of fixing technical issues.

You have experience with messaging platforms (SMS,  MMS, RCS, OTA)

You have experience with MySQL/SQL 

You possess Linux knowledge 

You have experience with AWS basics

You have experience with Webserver (Tomcat/Wildfly)

You have experience with Shell/PHP scripting

You have experience with Java

Preferred skills

ELK (Elastic search, Logstash, Kibana)

Grafana, FluentD, Prometheus, PowerBI

Wireshark