DESCRIPTION

GAR (Global Accts Rec) is looking for a proactive, customer and people centric team member(Individual contributor) to support the Credit Risk and Collections process. The ideal candidate will be responsible for overseeing the collection efforts for customers with credit risk concerns, ensuring that accounts are handled appropriately and communicate with clients as required to increase the percentage of on-time payments. This person is result-oriented, multitasker with strong communication skills. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department goals.

Key job responsibilities
Summary of Responsibilities
1. Strong experience in Credit and Collection processes and implementation of strategies to increase the successful collections on past due invoices and increase the penetration of accounts
2. Work with Collections to highlight high risk and bankruptcy customers and ensure the right escalated steps are being followed for collecting and safeguarding Amazon’s exposure.
3. Contribute to improvements in collection projects for high risk customers and bankruptcy customers by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
4. Monitor credit performance – monitoring of Accounts Receivables with emphasis on external data (Credit agency metrics, financials, etc) and internal data (payment behavior)
5. Work with External and Internal Legal Teams on information requirements on Bankrupt customers.
6. Communicate effectively to internal and external stakeholders across functions (Credit risk Team, Collections, Finance, Legal) to identify issues and propose solutions for long term sustainability of processes
7. Collaborating with the Global Finance Operations team and internal business partners across geos including NAM, LATAM, EMEA and APAC.
8. Analyze processes, recommend improvements and manage related quality/internal controls indicator.
9. Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders in a timely and accurate manner
10. Perform ad hoc activities as assigned by Sr Manager

Professional traits not unique to this position, but necessary for Amazon leaders in this role
include:
1. Strong communication skills with stakeholders – requires strong Customer Obsession as an Amazon representative in communication with Amazon Stakeholders
2. Self-driven
3. Being comfortable with ambiguity by Exhibiting excellent judgment
4. Scale up processes from scratch
5. Ability to prioritize effectively across multiple workstreams
6. Is passionate about customers
7. Is creative, and data driven
8. Has persistently high standards
9. Thinks strategically, but stays on top of tactical execution
10. Result oriented

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 5+ years of Accounts Receivable and/or Collection experience either from a financial institute or corporate
- 4+ years of applying key financial performance indicators (KPIs) to analyse experience
- 4+ years of building financial and operational reports/data sets that inform business decision-making experience
- 4+ years of creating process improvements with automation and analysis experience

PREFERRED QUALIFICATIONS

- 3+ years of experience in Credit risk assessment of customers either from a financial institute or corporate
- 3+ years of experience in working with Internal and External Legal Teams for managing delinquent customers
- 5+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- 5+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 3+ years of mentoring junior finance and/or business team members experience