The Job logo

What

Where

Consulting Services Sales Account Manager 3

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! 

Adobe Ultimate Support - Sales Representative

An Adobe Ultimate Support Sales Representative is crucial in developing innovative support solutions for sophisticated technical and digital experience requirements. This role collaborates with sales, services, product, and digital strategy, as well as prospective and existing customers. Meeting with C-level, management-level, and user-level customer contacts, the Ultimate Support Specialist must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical. You will work with Americas, EMEA, and APAC Customers as part of this remote role.

This highly respected role is seen as the voice of reason and drives pre-sales, and generally focuses on the following key areas:

Solution Development: Work closely with business partners and technical resources to uncover technical challenges and goals relating to digital experience, to then develop a solution and roadmap for the success of the customer.

Build: Showcase through demonstrations and industry-specific examples how Ultimate Support can improve the value of the Adobe Experience Cloud. This includes the delivery of executive-level demonstrations, construction of future state customer journey strategies, and developing long-term Support roadmaps.

What you need to succeed 

  • Proven experience in positioning, scoping, and selling of technology services in a global market.
  • Deep understanding of Digital Transformation solutions and industry use cases. Understanding of the Digital Marketing landscape and experience with relevant Digital Marketing strategies and technologies
  • Strong knowledge of Adobe Experience Cloud and the solutions such as Adobe Experience Manager, Adobe Experience Platform, Real Time CDP, Customer Journey Analytics, Adobe Campaign, Adobe Target, Adobe Commerce, and Adobe Workfront.
  • Proficient with presales, solutioning and estimation for solutions involving Adobe data platform and applications.
  • Exceptional interpersonal skills – Written, and oral including impactful presentations to senior executives
  • High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing subject areas
  • Strong aim to tackle customer problems and rapidly convert pipeline opportunities into closed deals
  • Balance of business and technology savvy, including the ability to articulate high-level technical solutions to business problems and to tie your solutions to program success criteria
  • Outstanding problem solving and analytical skills, including the ability to create clear observations, analysis, and conclusions based on customer interviews and data
  • Excellent customer-facing skills with experience making pitches to and achieving consensus from senior executives (managers, directors, VPs, CDOs, CMOs, and CXOs)
  • Ability to multi-task and prioritize across multiple sales opportunities at the same time
  • A teammate who can collaborate with multiple collaborators to arrive at the best solution

Your Impact

The Adobe Ultimate Support Specialist plays a critical role in supporting our growing business and has a direct impact on winning strategic new business by providing innovative creative solutions to complex problems through the use of outstanding skills to analyze, structure, solution, and present the long-term vision with clients and partners. You will work with both prospects as part of the business development process, as well as existing customers to help expand, strengthen and grow relationships and ultimately help them realize the value in the Adobe Experience Cloud. This could be you!

Set alert for similar jobsConsulting Services Sales Account Manager 3 role in Bengaluru, India
Adobe Logo

Company

Adobe

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 years

Category

Sales and Marketing and Accounting

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Adobe Logo

Consulting Services Sales Acct Manager 3

Adobe

Bengaluru, Karnataka, India

Posted: a year ago

As an Adobe Ultimate Support Specialist, you will have a critical role in supporting our business by providing innovative creative solutions. Your skills in analyzing, structuring, and presenting the long-term vision will help win new business and strengthen relationships with existing customers. Join us at Adobe and unleash your creativity and curiosity!

Adobe Logo

Customer Success Account Manager

Adobe

Noida, Uttar Pradesh, India

Posted: a year ago

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.  We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!   Who We Are? Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.   The art of sales is changing The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below: (1) Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails. (2) Marketing turns over long lists of leads, which are typically contacts in your target audience. (3) Marketing has established a repeated process of generating MQL, SAL & SQL that yield some measurable returns. They sometime add lead scoring to this mix. On the other hand, we at Adobe - GBD are a modern sales team of 250+ digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing & engagement funnel and are developing capabilities on picking cues from the customers demographic (who) & behavioral (what) data that they leave on their journey with our business to predict next ‘sales action’ that will lead to revenue conversions (future state).   The challenge We are looking for Digital Sellers who would be responsible for a defined patch of Adobe’s SMB customers and the role is pivoted around upselling and cross-selling Adobe Cloud based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would be responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.   What you’ll do as a CSAM • Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions. • Create a value-based relationship with new & existing North American Adobe SMB customers. • Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails. • Execute Marketing Qualified Leads with a defined SLA to maximize revenue. • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account. • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. • Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc. • Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.   What you need to succeed as a CSAM • SMB Segment exposure and proven ability to manage a large customer set. • 3+ years’ experience in a similar role, with experience in selling SAAS solutions preferred. • Excellent communication skills, both oral and written. • Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch. • Working with the North American customer in their time zone. • Demonstrated ability to be a quick learner. • Task oriented with focus and drive to complete tasks at hand. • Strong organization, follow-through, and documentation skills suitable for customer communication. • International sales experience with exposure to NA markets preferably. • Working hours will coincide with the US time zones. • Bachelor’s degree or equivalent.

Adobe Logo

Account Manager

Adobe

Noida, Uttar Pradesh, India

Posted: a year ago

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!   What you'll do Responsible for activation, retention, minimizing risk and maximizing revenue opportunities for growth of assigned client mix Strategize & plan day to day production tasks (campaign set up, launch, tracking & optimization) Cultivate and grow relationships with a regional client portfolio, including key decision makers, through opportunity identification, strategic client relationship management, and up-sell/cross-sell initiatives Identifies trends in data to drive optimization strategies Manages campaign calendar, performance & strategic business reviews and contractual discussions with clients Primary point of contact for clients and internal teams on all aspects and channels of the Ad Cloud, and on the wider programmatic industry including competitive landscape and positioning Understand, evangelize and apply Ad Cloud sales plays and use cases, especially related to Adobe Analytics and Adobe Audience Manager; Support integration efforts where applicable Work with regional Account Director to develop efficient resource allocation plans Accountable for meeting/exceeding client needs, issues management and resolution, and escalation Able to independently drive medium to large projects/initiatives from inception through completion Works with the Account/Campaign Managers, Trading Analysts, and other cross functional support to execute day to day production tasks (campaign set up, QA, launch, tracking & optimization), adhering to agreed upon SLAs In some cases, responsible for end-to-end orchestration of unique third-party publisher and data executions Interacts with clients and sales on a regular basis to provide updates on campaign performance and overall customer health Orchestrate customer workplans, campaign calendars, trafficking assets and client approval process as needed   What you'll need to be successful Technical Skills BA/BS/MBA in business management, economics, or operations preferred Excellent Microsoft Excel skills. More specifically, it will be important to have in-depth knowledge of the following Excel features (but not limited to) : VLOOKUP, basic formulas like sum, SUMIF, IFERROR, Pivot Tables, Graphs, Macros Excellent Microsoft Presentation and the ability to build new infographics to present business/performance reviews Strong understanding of the Display Advertising Ecosystem, Ad networks, rich media vendors, RTB/Programmatic media buying Govern process to drive Quality assurance in campaign deliveries Strong analytical skills; Knowledge of PowerBI, Statistical analysis etc will be preferred Business Skills Experience managing North America customers will be preferred Proven abilities to identify, improve, and apply your EQ to be effective. Proven experience developing customer relationships and fostering revenue growth Experience making pitches in front of Sr. leaders, large groups, and customers. Motivated self-starter capable of taking initiative and negotiating tough situations with influencing communication style Flexibility to work in US time zone is a must 8-10 years of overall relevant work experience

Adobe Logo

Manager, Inside Sales

Adobe

Noida, Uttar Pradesh, India

Posted: a year ago

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.  We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!   Position:                  Territory Sales Manager , Digital Sales and Customer Success Business Unit:        Global Business Direct Location:                  Noida, India Adobe Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours. The Art of Sales is changing The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below: (1) Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails. (2) Marketing turns over long lists of leads, which are typically contacts in your target audience (3) Marketing has established a repeated process of generating MQL, SAL & SQL that yield some measurable returns. They sometime add lead scoring to this mix.   On the other hand, we at Adobe - GBD are a Modern Sales Team of 250+ Digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing & engagement funnel and are developing capabilities on picking cues from the customers demographic (who) & behavioral (what) data that they leave on their journey with our business to predict next ‘sales action’ that will lead to revenue conversions (Future state). The Challenge: We are looking for a Sales Manager and Leader who is responsible for leading sales for a team and enable the Digital Sales team to continue exceeding the defined sales goals and KPIs across the North Americas territory. You would be responsible for the Digital Media portfolio of Adobe. An Ideal candidate would be a thought leader with a proven track record of leading successful sales operations on field or in Digital Sales of reasonable size and possess the ability to turn findings into executable plans. He/She must also be an inspiring leader able to build, develop & inspire a high performing team What you will do: As a Leader: Leading team by coaching mentoring & motivating the team with a high level of EQ & becoming trusted leader for the team. Should possess strong collaboration skills as the Digital Sellers leverage other teams for their own success Driving the highest level of performance from the team at the same time role modelling & instilling Adobe values in the team Building knowledge on Adobe products and services – their features, benefits, prices, and additional services. Developing ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale. Working with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute. Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement As Sales Professional: The Adobe TSM will manage a set of sellers and will be accountable to help identify, drive & close revenue from existing Adobe Direct customers or/& Marketing qualified leads (MQLs) Will be responsible to lead the “more connect per seller” and “more per connect” GBD philosophy Will be responsible to develop account penetration strategies, identifying business opportunities by creating and implementing campaigns (phone/email) You will help consolidate feedback from team, to identify and capture customer journeys and present/implement proposal to nudge the stalled ones. You will drive sales management with a more rigorous, focused and metrics-driven approach to streamline sales processes, increase productivity, manage pipeline, forecast and drive desired sales behaviors to achieve the future state. You will monitor, coach, and develop ways to coach the team to identify customer needs and pitch the relevant product benefits to complete a sale. You will accomplish GBD human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; communicating job expectations; monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions You will maintain a daily cadence of leads/ CTA touched; opportunities created and transactions Define and Achieve Weekly, Monthly & Quarterly targets for the team both on the input & Output parameters.   What you need to succeed Demonstrated success in previous experiences with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line. Possess the art of successfully managing the team virtually, given that the pandemic has kept us to work from homes right now. Demonstrated ability to be a quick learner Should know how to motivate and lead the team to build skills on new Adobe Solutions Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company Willingness to work across shifts. Advanced knowledge of Sales Operations, Technology used in Digital sales Thought leadership on Sales, Customer Success and Subscription management Post Graduate with over 10 years of experience in Field Sales and/or Digital Sales Proven ability to effectively manage people effectively, hire and train, coach new sales team members Proven ability to develop a communicate and present to management on new ideas, proposals and feedback to move the business forward.