Presales and Technical Support Engineers
Zoho
Bengaluru, Karnataka, India
Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges. With more than 100 million+ users and over 15,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business. We have openings for 2 Roles. 1. Presales Engineer 2. Technical Support Engineer Desired experience: 0-5 years Work Location: Chennai 1.Presales Engineer: Main Responsibilities * Solution Demonstrations: Conduct detailed product demonstrations, showcasing the value, features of the solution. * Technical Discovery: Collaborate with clients and prospects to understand their business needs, data challenges, and technical environments. * Proof-of-Concept (POC): Lead POCs to demonstrate the feasibility and effectiveness of the solution in the customer’s environment. * RFP/RFI Responses: Assist with technical responses for requests for proposals (RFPs) and requests for information (RFIs) by addressing specific business and technical requirements. * Sales Support: Work closely with the sales team to develop tailored strategies for client engagements, presenting the technical and business benefits of solutions. * Customer Success: Provide technical guidance and support throughout the sales process to ensure successful adoption and satisfaction. * Product Expertise: Stay updated on product developments, industry trends, and competitor offerings. *Stakeholder Communication: Effectively communicate with both technical and non-technical stakeholders at all levels of the organization. *Client Feedback: Liaise with Product Managers to provide feedback from clients about product requirements, feature requests, and improvements, helping shape the product roadmap. Key Requirements * Education in Computer Science, Engineering or a related field is preferred. * Good Communication Skills * Prior experience in pre-sales or technical consulting ideally within Business Intelligence or Data Analytics will be an added advantage * Strong knowledge of BI platforms, along with experience in data management (data warehousing, ETL processes, and data modeling). *Experience in designing and execution of POCs to showcase product effectiveness with real-world use cases. *Knowledge in SQL, APIs, scripting languages (Python,R), and large-scale deployments. * Familiarity with cloud (AWS, Azure, Google Cloud) and on-premise deployment. * Experience in responding to technical sections of RFPs and RFIs. * Strong problem-solving skills and a customer-first mindset to ensure satisfaction throughout the presales cycle. 2.Technical Support Engineer: We are looking for Technical support cum Customer success executives, who can handle both roles for Zoho's Analytics Plus product. Support Requirements: * Candidate should have excellent communication skills with a neutral accent. * Should have technical expertise in handling any IT helpdesk/technical support * Should have the urge to learn new technologies and be a self-learner * Should be ready to handle customers in all modes of communication (including calls, remote, chat, and emails) * Should be adaptable to rotating shifts across different time zones. *Education in Computer Science, Engineering or a related field is preferred. *SQL and exposure to databases, working with any BI tool is preferred. Customer success requirements: * Candidate should be responsible for handling a customer as a technical account manager and be a SPOC for the customers to travel along with them during their tenure with us. * Should be able to work closely with the customer and their management team to understand their business requirements, direction and be proactive in delivering solutions through our product, and ensure that the usage of the product is happening to its full potential. * Should be able to liaise between the customer and the internal teams to delivering the best to the customer * Should be able to perform a regular health check and retention checks to keep the customer always under our visibility * Should be able to identify opportunities and up-sell product and professional services to customers * Should be ready to provide training, and collect reviews and case studies from customers when required.
