Specialist I Customer Support

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist I, Customer Support, you will provide excellent support to Fluid and Motion Control US trade operations regarding customer support. You will act as a frontline in giving solutions to customers through calls and emails. 

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Analyze, qualify, and complete change order requests.
• Enter data, orders, and items into the Business System for special and replacement orders.
• Escalate expedite orders and quote requests.
• Answer calls and emails within a specific turnaround and talk time.
• Attend meetings with other functional groups to discuss operations, process updates, issues, and challenges.
• Acknowledge customer complaints in emails and phone calls and provide solutions to customers.
• Log individual productivity daily.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality results. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in any 4-year course.
• 6 months of relevant experience in customer support.
• Proficiency in Microsoft Office applications and Salesforce
• Excellent communication and typing skills.

Preferred Qualifications that Set You Apart:

• Salesforce experience is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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