Cloud IP Expert Global TA Support

Join our Team

About this opportunity:

Seize the chance to be part of a vibrant, global team as an MS Core and Cloud Specialist at Ericsson. This pivotal position is key to offering technological leadership, expertise, and continuous support throughout the complete cycle, which includes Create, Sustain, and Evolve. Our focus areas include CS Core, PS Core, IMS, IP Core, and Cloud. This role plays an integral part in Managed Services deliveries, reflecting the standards set by the Ericsson Operations Engine.

• 24x7 Follow the Sun in case for escalated cases
• Leadership responsibility: Technical leadership of virtual squads, no line reports

What you will do:

• Provide global Cloud & IP domain expertise and technical authority support towards MS operations, domain support and automated operations teams.
• Develop, validate and maintain solutions based on automation use case candidates for Cloud & IP domains (self-driven / federated automation).
• Investigate and resolve complex issues in Cloud & IP automation components, data pipelines and domain configurations.
• Improve and drive recovery processes and advanced troubleshooting practices for Cloud & IP services.
• Develop, maintain and improve automated Service Delivery methodologies and best practices for Cloud & IP domains.
• Perform trend and KPI analysis to proactively detect potential failures, degradations and systemic issues.
• Contribute to standardization of ways of working, technical methods and reference architecture across markets/contracts in CLOUD & IP.
• Initiate and support problem management for recurring and high-impact CLOUD & IP issues, ensuring robust RCA and action plans.
• Initiate and manage 3rd level functional escalations towards internal R&D or external vendors for CLOUD & IP products.
• Interact with suppliers and partners on complex CLOUD & IP issues, ensuring efficient collaboration and follow-up.
• Support KPI formulae analysis, degradation investigation and troubleshooting for CLOUD & IP performance indicators.

Qualification and Industry Experience:

• 18+ years industry experience in telecommunications / IT, with significant focus on CLOUD & IP domains
• Proven expertise in operation and troubleshooting of multi-vendor CLOUD & IP environments (physical, virtualized and cloud-native).
• Experience working in multi-customer and/or global delivery environments.
• Strong experience on OpenStack/OpenShift cloud platform and services.
• Hands-on usage of Virtualization Technologies from KVM, VMware, Microsoft, Cisco, HP, Red Hat or IBM (at least one vendor), OpenStack (Fusion Sphere)
• Hands-on knowledge of Storage solutions SAN/NAS.
• Strong troubleshooting skills and ability to apply them during business impacting incidents.
• Experience with diverse hardware platforms (Huawei, HP, Cisco, Dell, etc.). Specially Blade systems.
• Strong Knowledge of Operating System – RHEL, SUSE, CentOS etc. (At least one of them) and Security (SELINUX).
• Good working knowledge of Relational Databases (MySQL, Oracle) and NoSQL (MongoDB, Cassandra).
• Good knowledge and experience on virtual networking, virtual switches (openvSwitch) and SDN- North bound (REST http API), south bound interfaces (OpenFlow), SR-IOV and DPDK.

Certifications and Training:

• ETCP Associate- Primary Eligibility & ETCP expert/equivalent is preferred
• Relevant vendor or industry certifications in CLOUD & IP / Core / Cloud domains (e.g. 4G/5G Core, PCC, Charging).
• Training/experience in automation, scripting, data analytics or AIOps is a strong advantage.

**Why join Ericsson?**At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
**What happens once you apply?**Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 786903