Software Renewals Manager

In This Role, Your Responsibilities Will Be:

• Lead, coach, and develop a high-performing team of Software Renewals specialists
• Set clear goals and performance metrics aligned with business and revenue priorities
• Oversee the full renewal lifecycle, including tracking, forecasting, and execution
• Develop and implement strategies to improve retention and reduce customer churn
• Manage complex and high-value renewals, including escalations and negotiations
• Ensure accurate pipeline management and forecasting, identifying risks and opportunities
• Collaborate with Sales, Customer Success, Finance, Legal, and Product teams to align on pricing, contracts, and strategy
• Identify upsell and cross-sell opportunities within the renewal process
• Deliver a consistent, high-quality customer experience
• Optimize processes, systems, and workflows to improve efficiency and scalability
• Use CRM and automation tools to enhance reporting and operational effectiveness
• Continuously refine renewal strategies using data-driven insights

Who You Are:
You build partnerships and work collaboratively with others to meet shared objectives. You make sound decisions, even in the absence of complete information, balancing analysis with experience and judgment. You create a climate where people are motivated to do their best to help the organization achieve its objectives. You gain the trust of others through honesty, integrity, and authenticity.

For This Role, You Will Need:

• A degree in Business, Finance, Technology, or a related field, or equivalent experience
• Experience in renewals, account management, sales operations, or customer success environments
• Experience leading or mentoring team members
• Understanding of subscription-based or SaaS business models
• Strong communication and stakeholder management skills
• Analytical mindset with the ability to interpret data and build forecasts
• Professional working proficiency in English

Preferred Qualifications That Set You Apart:

• Experience with CRM platforms such as Salesforce or Dynamics 365
• Background in software licensing, contract management, or revenue operations
• Familiarity with metrics such as churn, retention, ARR, and net revenue retention
• Experience working in cross-functional and international environments

Our Culture and Commitment To You:
At Emerson, we foster a collaborative and inclusive environment where every individual is valued and supported. We believe diverse perspectives drive better outcomes, and we are committed to creating a workplace where everyone can thrive. We support continuous learning, career development, and flexible ways of working, empowering our people to make a meaningful impact and grow with the organization.