Senior Support Engineer
Technology, Data & Digital · IT Infrastructure & Security · Database Administration
Smart Summary
AI-generated overview of this position
HCLTech is seeking a Senior Support Engineer in Noida, Uttar Pradesh, India. This role focuses on resolving client-raised tickets efficiently and effectively to enhance customer satisfaction. Responsibilities include troubleshooting, training new hires, knowledge transition, process documentation, and staying updated with the latest technologies.
Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
Skill Requirements
null
Other Requirements
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#support-engineer#technical-support#client-resolution#knowledge-transition#documentation#upskilling
Company
HCLTech
Job Posted
3 days ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Noida, India
Applicants
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