Performance & Customer partnership Manager

In This Role, Your Responsibilities Will Be:

• Build and strengthen long-term customer partnerships through proactive engagement and consistent follow-up
• Ensure customers achieve expected performance outcomes across projects and operational lifecycle
• Analyze performance data and customer feedback to identify improvement opportunities and drive actionable insights
• Collaborate with sales, service, product, and support teams to deliver consistent, high-quality customer experiences
• Act as a trusted advisor to customers, supporting both operational success and future opportunities
• Contribute to the development and continuous improvement of service processes, tools, and standards
• Support commercial teams by identifying expansion opportunities and contributing customer insights
• Facilitate knowledge-sharing and capability building across internal teams
• Promote a culture of safety, compliance, and operational excellence in all activities

Who You Are:

You build strong relationships and work collaboratively across teams to achieve shared goals. You use data and insights to solve problems and improve performance. You communicate effectively with a wide range of stakeholders and adapt your approach to meet different needs. You take initiative, stay focused on outcomes, and remain resilient while managing changing priorities.

For This Role, You Will Need:

• Experience in a customer-facing role such as customer success, service delivery, account management, or similar
• Ability to interpret data and translate insights into practical improvements
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Experience working in cross-functional and, ideally, global environments
• Professional proficiency in English

Preferred Qualifications That Set You Apart:

• Experience in industrial, technical, or B2B environments
• Familiarity with digital or connected service solutions
• Experience influencing performance metrics and customer outcomes
• Exposure to leadership, coaching, or mentoring responsibilities
• Additional language skills

Our Culture and Commitment To You:

At Emerson, we value diverse perspectives and believe that inclusive teams drive innovation and better outcomes. We are committed to creating a workplace where everyone feels respected, supported, and empowered to contribute.

We provide opportunities for professional growth, encourage collaboration across regions and functions, and support a flexible approach to work. You will be part of a global environment where your ideas and contributions can make a meaningful impact on customers and the business.