Internal Sales Administrator

Your role

Bring your curiosity to work as our next Internal Sales Administrator. You will be part of our team reporting to [Hiring manager title]. In this role, your mission is to 

maintain and enhance customer relationships to meet organisational and operational objectives, thus providing a world class customer service.

. You will contribute directly to how we create high‑quality products and solutions for our customers.

Short Description

Purpose: Administer specific customer accounts effectively and efficiently, taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.  

Scope: Please note that this job description is intended only to act as a guide to the requirements of this role and is not an exhaustive list. As such all job descriptions are non-contractual and may be subject to review and amendment. The Company and management reserve the right to require you to undertake reasonable duties and tasks which are not detailed below.

Responsibilities

• Deliver excellent customer service per sector, constantly striving to maximise customer experience
• Processing and administering customer orders received per customer
• Liaise with planning & operations to deliver customer orders in line with SLA’s
• Administer an accurate database of customers using CRM system
• Administer customer pricing agreements & validity periods per sector
• Process customer complaints per sector
• Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently
• Utilise the necessary resources and tools to deliver excellent customer service
• Provision of data to determine customer service outputs
• Assist with customer service projects and initiatives
• Reporting on customer order book
• Reviewing and updating agreed product lead times with internal stakeholders
• Attend order book review meetings
• Creating new part numbers and reviewing on a weekly basis to ensure timely progression
• Arranging plant certificates between the Customer and Technical in order to feed back into Production

Personal Competencies

Professional Requirements

• 2 years Customer service experience
• Professional communication abilities, both written and spoken
• Knowledge of customer service principles and practices
• Proficiency in MS Office applications, in particular Excel

Personal Competencies

• Excellent communication skills
• Attention to detail/accuracy of work
• Ability to work quickly and accurately under pressure
• Self-motivated
• Ability to form good and productive relationships with customers & colleagues
• Excellent telephone manner
• Desire and ability to follow up on, and close open issues.
• Ability to work to deadlines, which can often be challenging

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Benefits

• Free on site Parking
• Company Pension
• Flexible working
• Death in Service
• Employee Assistance Programme including trained Mental Health First Aiders and on demand GP service
• Employee Mortgages Services
• Eye test vouchers and annual flu jab
• Onsite gym for £4 per month
• EV Car Scheme
• Cycle to Work Scheme
• Will writing Service
• Long service awards
• Walker Thrive Benefit Platform that includes store discounts
• Enhanced support for maternity and paternity leave
• Christmas Savings Club
• Opportunity for professional growth and development
• 1pm finish on a Friday

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Kasmir Ann Isadore, [email protected]