Customer Service Coordinator

Job Description

• Job ID: 334195

• Date posted: 31/03/2026

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

As a Customer Coordinator, supporting the in-store customer experience team, you will:
- Oversee day-to-day operations that are assigned by the Team Leader, including opening and/or closing duties for the unit which also include key and alarm code responsibilities.
- Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
- Enhance the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge.
- Ensure customers receive consistent information throughout their shopping journey.
- Record information in the relevant systems to improve the customer's future shopping experience.
- Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
- When needed, offer alternative solutions that meet the needs of individual customers.
- Forge a team mindset centered around first time right for every customer, ensuring a positive customer journey.
- Take part in additional department responsibilities to secure the daily operation for co-workers and customers.
- Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Apply now!

JOB TYPE: Full Time, Permanent
BENEFITS ELIGIBLE: Yes
HOURS: 34-40 hours/wk. Open avaliability required Monday-Sunday.

The pay range for this role is $19.96 to $28.20

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.

Qualifications

'- 3 years of related experience.
- 1 year of experience in a customer service and customer-focused environment.

Requirements:
- Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying Occasionally (1-50lbs).
The starting rate/ salary for this position ranges from 19.96 USD to 28.2 USD and will be based on relevant work experience.

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