Customer Care Specialist, AFI (Arla Foods Ingredients)

Can you optimize ERP systems and drive process excellence in a global organization?
And are you motivated by ensuring that data, systems, and workflows run seamlessly - supporting high customer satisfaction and enabling better business decisions?

If so, you might be the Customer Care Specialist we are looking for to join our Customer Care organization.

How you will make an impact

In this role, you will ensure that core business systems and external platforms such as SAP and DMS effectively support daily operations. You will drive continuous process improvements, secure data quality, and contribute to cross-functional collaboration across the organization, supporting our global Customer Care function.

Your key responsibilities include

• Ensure stable operations of business systems and external platforms, addressing issues and enabling efficient workflows.
• Co-own and optimize SAP-related processes, including coordination of the SAP super user group.
• Drive continuous improvement of processes in collaboration with Customer Care and cross-functional stakeholders.
• Support accurate invoicing, export handling (DMS), and ensure compliance with relevant authorities.
• Contribute to cross-functional projects to strengthen end-to-end process efficiency and data quality.

You will be part of the Customer Care organization, working closely with management and global stakeholders to ensure consistent processes and service levels across regions.

What will make you successful

We are looking for a strong ERP professional with the ability to combine technical expertise with process understanding and stakeholder collaboration.

In addition, we expect that you

• Extensive SAP expertise within areas such as order-to-cash, freight, billing, and master data.
• Strong understanding of end-to-end global processes and their system integration.
• Experience working in cross-functional projects, including requirements gathering and change management.
• Solid data and process acumen with a focus on quality and stability.
• At least 3-5 years of experience in a commercial environment with hands-on ERP/SAP experience.
• Strong IT skills, including Office 365 tools.
• Fluent in English.

What do we offer?

At Arla, you will join a collaborative and supportive environment where teamwork and knowledge sharing are key. You will play a central role in driving improvements and shaping how we work with ERP and processes globally.

We are committed to your professional development and offer a work environment where you can grow your capabilities while contributing to meaningful business improvements. You will collaborate with skilled colleagues across functions and regions, gaining exposure to global operations and projects.

Would you like to join us?

If you are ready to drive process optimization and make a tangible impact on our global operations, we encourage you to apply as soon as possible. We review applications continuously and will close the process once the right candidate is found.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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