Area Access Manager

Location: Hyderabad

Job Description:

• Manage access control requests across India in coordination with site security managers.
• Grant access rights to employees through the designated portal.
• Review and approve access requests for employees and travelers visiting other offices.
• Manage access credentials, including cardholder permissions and expiration dates.
• Revoke access for cardholders as needed.
• Perform bulk access assignments and modifications.
• Submit access requests on behalf of employees when required.
• Generate and maintain access reports.
• Respond to employee queries and emails related to access.
• Escalate complex access issues to relevant stakeholders with support from the site team.
• Ensure access approval processes are compliant with audit standards.
• Support the security team with tool-based operations such as visitor and material management systems.
• Manage exceptions and troubleshoot system issues.
• Act as the Security Team’s Single Point of Contact (SPOC) with Microsoft Global IT during downtime or technical glitches.
• Conduct internal IT audits.
• Generate reports using Power BI and Excel.

Desired Profile:

• Bachelor’s degree in any discipline.
• Minimum 3 years of experience in customer service, SOC operations, or access badging.
• Excellent written and verbal communication skills.
• Self-motivated and tech-savvy; working knowledge of Power BI, SharePoint, and dashboards is an advantage.
• Strong analytical and problem-solving abilities.
• Effective presentation skills.
• Basic understanding of AI applications and integrations is preferred.