Senior Support Engineer

Technology, Data & Digital · IT Infrastructure & Security · Database Administration · Systems Engineering

Smart Summary

AI-generated overview of this position

HCLTech is seeking a Senior Support Engineer in India to resolve client tickets efficiently and effectively, ensuring high customer satisfaction. Responsibilities include troubleshooting, training new joiners, knowledge transition, and documenting processes.

Job Summary

To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.

Key Responsibilities

1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

Skill Requirements

Other Requirements

#support-engineer#technical-support#client-resolution#training#documentation#hcltech

Company

HCLTech

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

New Delhi, India

Applicants

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