Customer Service Support

If you are a Customer Service professional looking for an opportunity to grow your career, this role offers the chance to make a meaningful impact by supporting seamless order execution and building strong customer relationships. You will partner with cross-functional teams to manage order fulfillment from start to finish, ensuring accuracy, responsiveness, and a high standard of service. This is an opportunity to contribute to continuous improvement initiatives while working in an environment that values innovation, collaboration, integrity, and inclusion.

In This Role, Your Responsibilities Will Be:

• Review and validate customer contracts to ensure all requirements—purchase orders, buying agreements, change orders, specifications, terms and conditions, and commercial obligations—are accurately captured in accordance with Global Clean Order Standards prior to acceptance.
• Proactively manage order backlog by monitoring reports, identifying potential delays or holds, and resolving issues to maintain inventory levels and prevent shipping disruptions. 
• Answer inbound phone calls from customers regarding order status, follow-ups, etc.
• Process customer orders and transactions as needed, using appropriate lead times, order management tools, and subject‑matter expertise to meet customer requirements.
• Serve as a primary post-booking customer contact by responding to inquiries regarding order status, changes, shipping, issue resolution, and follow‑up needs.
• Provide a responsive and high-quality experience for internal and external stakeholders throughout the order lifecycle.
• Coordinate with factory, customer, and sales team to resolve purchase order discrepancies, communicate updates, and implement solutions that mitigate delays, delivery concerns, and maintain customer satisfaction.
• Adapt quickly to changing customer requirements, business priorities, and system/process updates.
• Maintain accurate customer, order, and transactional data within ERP and order management systems.
• Collaborate with global colleagues to support cross‑regional order execution and alignment.
• Identify and support process improvements that enhance order accuracy, efficiency, and customer experience.

Who You Are:

You make new connections and build relationships in other areas and teams. You solicit both input and discussion. You build the customer relationships. You encourage open dialogue to discuss alternative perspectives.

For This Role, You Will Need:

• 2 Years related experience and an Associate’s Degree Or 4 Years realted experience and a High School Diploma or GED equivalent
• Legal authorization to work in the United States - Sponsorship will not be provided

Preferred Qualifications That Set You Apart:

• Completed or in-progress Bachelor’s degree in Business or related field
• Strong communication skills, both written and verbal
• Ability to work both independently and as part of a team
• Skilled in timely and effective communication

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. ​

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $55,000-65,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

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