Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Data Analyst is a seasoned subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization.

This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

What you'll be doing

Data and data system management
The Data Analyst will work with business to understand business data requirements and then will ensure that the data is analysed, constructed in the correct format and cleansed. They will ensure that the data is kept accurate and up to date, working closely with the management information analyst to create the required data templates. This individual will assist with the development and implementation of data collection systems and other strategies that optimize statistical efficiency and data quality. The Data Analyst acquires data from primary or secondary data sources and maintain databases/data systems. They will filter and “clean” data, and review reports, printouts, and performance indicators to locate and correct code problems. They assist management to prioritize business and information needs. Data Analysts conduct a verification/accuracy process of relevant data for identifying the problem/s and develops solutions to resolve problem/s.

Reporting
These individuals will assist with the identification of the relevant sources of data from which to draw information and works closely with the relevant internal stakeholders to understand and agree the reporting specification format required from the business. They gather and collate information into a report, ensuring the integrity of and continuously assessing the quality of the data and facilitating information flow to and from various stakeholders.

System support
They document all system processes, policies and procedures and ensure the implementation and adherence to all management information processes. They will locate and define new process improvement opportunities.

Behavioural skills
The Data Analyst has good analytical and creative problem solving ability. They are good at organising and display excellent attention to detail. They have the ability to take initiative and can interpret statistical data whilst maintaining a good awareness of critical business issues and priorities.

Key Responsibilities:

• Acts as a bridge between the business problems and the technology solutions.
• Analyzes, transforms and ultimately resolves the business problems with the help of technology.
• Works with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Delivers business projects in line with sponsor requirements and enterprise architecture.
• Proactively develops and deploys enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assists with the resolution of issues pertaining to the service.
• Adheres to and follows the relevant development and support processes.
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Takes responsibility for delivery of project elements with minimal supervision.
• Performs any other related task as required.

Knowledge and Attributes:

• Seasoned understanding of business practices and processes.
• Excellent team player who displays good client service orientation with well-developed administrative and organization skills.
• Seasoned expertise in specific systems, processes and technologies that they will be required to analyze.
• Meticulous attention to detail whilst working under pressure.
• Excellent verbal and written communication skills.
• Seasoned process mapping technology knowledge.
• Ability to build rapport and engage effectively with a variety of stakeholders.
• Seasoned knowledge of project management methodology.
• Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
• Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
• Seasoned working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Relevant technology certification(s) required, such as Python, SQL, Databricks.

Required Experience:

• Seasoned experience as a Data Analyst gained within a technology services environment.
• Seasoned experience as a system administrator or developer would be advantageous.
• Seasoned experience in and with all operational aspects of a Services business, preferably with a Systems Integrator.
• Seasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.

Workplace type:

Hybrid Working