Why Zigment.ai

In today’s fast-paced digital landscape, engaging and converting leads is crucial for every business. Zigment.ai provides next-generation AI conversational solutions to help businesses grow their revenue, acquire more customers, and build a stronger brand with ease.

We see a massive opportunity ahead and are committed to building a significant, lasting business. We're assembling a diverse team of curious, creative individuals who find purpose in their work and support one another. If this resonates with you, we'd love to hear from you.

About the Role: We are looking for a dedicated Quality Assurance Engineer who is eager to learn and grow within our engineering support team at Zigment.ai. This is an exciting opportunity for a motivated individual to make an impact in a fast-growing organization. You will learn a lot and take on multiple responsibilities, with scope for growth as the organization scales. You'll have the opportunity to build your skills from the ground up.

This is a WFO Role in Bengaluru, KA.

What You'll Need:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Basic understanding of software testing principles and methodologies.
• Familiarity with any programming or scripting languages (e.g., Python, JavaScript) is a plus.
• General knowledge about AI, chatbots, NLP, and generative AI.
• Strong analytical and problem-solving skills with keen attention to detail.
• Good written and verbal communication skills.
• Ability to work collaboratively in a team environment and manage multiple tasks and deadlines effectively.

Preferred Qualifications:

• Familiarity with testing methodologies.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus.

What You'll Do:

• Assist in performing manual testing of Zigment.ai’s platform, ensuring the software meets business and user requirements.
• Help design, write, and maintain detailed test cases based on product requirements and user stories.
• Identify, document, and report bugs and defects using our bug tracking system, and collaborate with the development team to ensure timely resolution.
• Participate in regression testing to ensure that new code changes do not adversely affect the existing functionality.
• Assist in testing AI-driven features, including chatbots and NLP functionalities, ensuring they meet quality standards and user expectations.
• Stay updated with the latest digital trends, AI advancements, and best practices in software testing to continuously improve our QA processes.

Critical Soft Skills:

• Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
• Excellent communication skills, both written and verbal.
• Patience, empathy, and genuine desire to help people.
• Desire and ability to rapidly learn a wide variety of new technical skills.
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
• Precise technical writing skills is a bonus.