Role description

Job Description – Trainee Technician PP

“Premium Processing Junior Technician” Role Profile

Reports into: PP Team Leader

Line Management Responsibility: No

Level: 1

Location: Pune (hybrid working up to 50% available)

Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle)

Role overview

Through personal activities support the day-to-day activities of the wider PP team ensuring delivery of an effective & high-quality PP service for the business it services and ensures the team delivers to agreed SLAs & KPIs by completing work in accurate and timely manner.

Responsibilities

 Ensure allocated premium processing is completed in an accurate and timely manner.

 Raise question to Senior Technicians when unable to complete activities

 Engage in feedback and personal development

 Help deliver the service to the agreed SLAs & KPIs

 Ensure personal adherence to, and support, all company compliance, policy, risk management and audit requirements.

 Ensure successful personal completion of training and assessment exercises as assigned from the Compliance and Training Departments

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Skills & experiences

Must have

 Degree educated

 Awareness of insurance & the role it plays for businesses

 Good communication skills (written and verbal)

 Ability to work on own and as part of a team

 Knowledge of MS Office (Word, Excel & PowerPoint

 Aptitude and desire to learn

Preferred

• Experience of working within the financial services industry (ideally insurance industry)

 Enjoys working in a dynamic and changing environment across a wide range of subject matter and business operations and working autonomously and as a member of the team.