Software Tech Support Engineer
Applied Materials
Bengaluru, Karnataka, India
Job Description Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Key Responsibilities Manage customer expectations and issues with software releases, investigate and troubleshoot complex problems, and collaborate with engineering teams to improve product quality. Interface with customers for requirements and scheduling, manage software deployment, and deliver implementations to achieve project goals. Perform testing, track performance, and provide training to customers and engineers. Participate in product design, testing, and documentation reviews, and attend user conferences. Provide off-hours customer support and telephone coverage as scheduled. Attend AMAT and third-party software classes. Engage with customers to foster trust, consult on Factory Automation scenarios, and help address their operation questions with our software. Analyze customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers. Assist in training junior engineers on procedures and product operations, and lead work groups and troubleshooting forums. Candidates should have a strong work experience in supporting mission-critical software support Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes
