Who we are looking for:

Provide customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services for Non-Production environment.

Why this role is important to us:

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

As Associate 1 you will:

Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients for non-production environment.

Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools.

Follow departmental procedures to ensure timely, high-quality delivery of service to Charles River global SaaS Operations clients

Escalate and track issues which exceed the scope of the frontline support capability.

Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.

Provide periodic off-hours support

What we value:

These skills will help you succeed in this role:

Perform duties as assigned.

Ability to manage multiple, simultaneous priorities.

Ability to achieve results with minimum close supervision.

Self-motivated with the ability to operate independently and has the strong desire to work as a member of a team.

Ability to support and succeed in a mission critical, technical, customer service and support environment

Ability to work effectively with internal departments to resolve client issues

General familiarity with Windows administration, networking, SQL, and databases preferred

Strong analytical and problem-solving skills.

Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.

Education & Preferred Qualifications:

B.Tech degree in a technical discipline such as computer science, information technology, engineering.

Excellent interpersonal, verbal, and written communication skills

Aptitude to learn quicker