Job Description
Responsibilities

 

What will you contribute?

The role is at TP1 level based out of Bangalore COE, reporting to the Bangalore Support Lead and handling customers mainly from MEA, EUR and AMER. 

This role is crucial to Opics CS team as it requires the individual to have functional knowledge in the application. The consultant will be required to analyze cases that are suspected defect in nature, validate the fix as part of ESG+ activities and manage client relationship.

Responsibilities & Deliverables:

1. Engaging with our internal and external customers and tracking their issues from start to finish, in a timely and efficient manner

2. Working closely with other functions, underlining quality issues, sharing constructive customer feedback and suggesting ways for improvement.

3. Having a fair and controlled backlog – ensuring outstanding cases are followed through to their logical end.

4. Providing accurate and complete information to the R&D team, where required, enabling them to fix the software without delay.

5. Perform Customer advocacy role for MEA customers

Required Experience:

1. Academic qualifications : B.E/B.TECH or MBA

2. Specializes/expert in Capital module and Derivatives.

3. Any Functional domain/Technical certification and .NET exposure would be an added advantage

4. Should be good at analytical, problem solving and trouble shooting skills and written/verbal communication skills

5. Aspires to learn, share knowledge, possesses right attitude and is a team player