Job Description -
Primary role will be to part of the Application Support and Services team, responsible for support and faster resolutions of tickets with first time right philosophy. The ideal candidate should have ability to work on application support projects with can-do attitude and ability to work in a dynamic, fast paced environment with quick learning. 
Key responsibilities – 

Qualification: Preferred -  BCA, MCA , BE

•  Troubleshooting customer reported issues
•  Performing analysis of root causes
•  Evaluating and resolving complex problems that arise
•  Performing standard operating procedures and user administrative tasks
•  Strong analytical and problem-solving skills to work on support tickets (Support & Service requests, Incidents, CRs, enhancements..)
•  Good team player but independent enough to work as an individual contributor
•  Keeping all stakeholders updated about all the issues, progress, and updates
•  To work in Global support team in shifts to support different time zone
•  Good verbal and written communication and presentation skills

Need to work in shifts on rotation

Good communication skills and ready to learn Pharma and QMS domain for Product Implementation.

Technical knowledge good to have SQL with .Net