Job Description

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

·       Manages the day-to-day support of incoming packaging requests

·       Work with the SCCM team to create deployments and collections

·       Troubleshoot issues, review log files, own the issue to resolution

·       Consult with infrastructure operations, development personnel, and support teams to provide technical advice and to resolve problems.

·       Keep project members, management and customers informed of project status through various mediums

·       Plan, direct, and oversee special projects that may be assigned

·       Identify, prepare, and communicate upcoming infrastructure changes

·       Mentor team members on processes and infrastructure changes

·       Take steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact

·       Communicate and collaborate with all team members keeping the team informed (resolution of ongoing issues) and sharing information

·       During times of emergencies, outages and project planned work, be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.

·       Consistently review operational client performance baselines and create plans for outliers

·       Complete projects on time and with the resources allocated.

Create clear concise documentation

·       Take technical concepts & issues and present them in an easy-to-understand manner

·       Perform other job-related duties as assigned.