Job description 

We are looking for a motivated Data Analyst to work with our Global Customer Experience (CX) team. The candidate will work under the supervision of our senior CX manager and be focused on bringing customer feedback and insights to life through data analysis and visualization. The ideal candidate is a motivated data analyst with a detail-oriented, analytical, curious, and customer-obsessed mindset.

Roles & Responsibilities:

Acquire, harmonize, and cleanse data from customer feedback, operations, sales, and miscellaneous internal data sources to be used in Customer Insights’ reports and visualizations.

Build and maintain CX dashboards and data visualization in tools such as Tableau, Power BI, and/or Salesforce.

Work with CX leadership and subject matter experts to become fluent in Customer Experience models.

Translate results of the analysis into actionable recommendations for Business Areas

Generate ad hoc reports using data from Qualtrics, Salesforce, and other data sources as needed to support CX initiatives.

Develop and maintain relationships with clients and stakeholders.

Understanding of high-level database schematic structures

Document and maintain system processes.

Technical Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience collecting, measuring, and reporting analytics.

Proven track record of task automation or improved efficiency.

Ability to work in fast paced environment and meet deadlines.

Ability to communicate complex data in a concise and visually intuitive manner.

Desired but not required:

Knowledge Customer Experience methodology and metrics

Coding experience in R and/or Python

Education and/or Experience          

BA/BS degree in data science related field or equivalent work experience.

5+ years’ experience in a data analyst or related role.

Computer Skills     

Excel or comparable spreadsheet or data organization software

Data Visualization tool experience: Tableau, Power BI, or similar

Power Point or comparable presentation tool

Customer Expectations

To be able to satisfy our internal customers, the candidate must be able to

Generate and support existing reports and visualizations to support routine summary meetings and business reviews.

Understand our clients’ business requirements and objectives to ensure insights are meaningful.

Socialize the customer-centric design approach adopted by the team.

Understand complex technical requirements and adapt to feedback.