Associate Engineer - IT
Flex
Chennai, Tamil Nadu, India
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Description The “ Associate Developer -IT ” will be based in Chennai , reporting to Manager . What a typical day looks like: Take ownership of user problems and be proactive when dealing with user issues. Monitor system alerts and report any issue that may significantly impact the business. Monitoring, analyzing, troubleshooting problems, providing code fixes and testing Create/develop/utilize application monitoring solutions to enhance application availability and performance in production Conduct root-cause analysis as and when needed and propose a corrective action plan Develop/propose innovative approaches on process improvements & automation possibilities Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes. Adhere to the defined support delivery process/guidelines like Problem Management, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc. Identify and learn more about the software used/ supported by the organization. Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed Need to collaborate with stakeholders and ensure there is bug free system is available for end users The experience we’re looking to add to our team: Qualifications: Bachelor’s or master’s in engineering Overall, 1 - 3 years’ experience in production support area (L1, L2 and L3 Support) Strong Knowledge in SQL, SSAS product knowledge in Dot Net/Java/C# is desirable Data Management/ETL projects Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same Exhibit a strong sense of urgency for high severity incidents Highly motivated and eager to be part of the Systems team Aspire to learn new dynamics of technology A passion for finding root cause of problems, even when process is tedious Basic ability to edit dot net scripts a plus Strong communication, presentation and writing skills What you’ll receive for the great work you provide: • Health insurance • PTO
