Operational Process Analyst
HP
Bengaluru, Karnataka, India
Description - Job Summary • This role is responsible for executing operational processes, analyzing existing sales cycle processes, maintaining accurate documentation, and collaborating with cross-functional teams to implement enhancements. The role engages with customers to enhance satisfaction and handles critical processes like pricing analysis and invoicing. The role utilizes business applications for data analysis, ensures accuracy in deliverables, and undergoes training to enhance skills. Responsibilities • Executes processes such as configuration & quote, pricing analysis, bid support, revenue recognition, invoicing, or organizational sales reporting. • Analyzes existing operational processes across the sales cycle to identify inefficiencies and areas for improvement. • Creates and maintains process documentation, including standard operating procedures (SOPs) while ensuring the accuracy of data. • Collaborates with cross-functional teams to develop and implement process improvements, monitoring and measuring the effectiveness of implemented changes. • Manages projects related to process improvement initiatives, developing project plans, timelines, and budgets. • Engages with customers and stakeholders to understand their concerns and improve processes to enhance customer satisfaction. • Utilizes business applications to create insightful analyses and reports for informed decision-making. • Ensures accuracy and completeness when compiling work and presenting final deliverables to stakeholders. • Provides training on new processes and procedures, communicating changes and updates effectively to all relevant stakeholders. • Stays updated with industry regulations and best practices to ensure that processes adhere to relevant regulatory and compliance standards. Education & Experience Recommended • Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 0-2 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field. Preferred Certifications • Certified Sales Operations Professional (CSOP) Knowledge & Skills • Accounting • Agile Methodology • Auditing • Automation • Business Operations • Business Process • Business Requirements • Change Management • Continuous Improvement Process • Data Analysis • Finance • Key Performance Indicators (KPIs) • Lean Manufacturing • Lean Six Sigma • Process Improvement • Project Management • SAP Applications • Six Sigma Methodology • Supply Chain • Workflow Management Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity
