Job description 

Key Responsibilities:

 Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international).

 Understand the software and tools ecosystem of Customer and come up

 Come up and implement the best way of importing existing customer data and digital assets

 Execute the implementation plan: Make the customer live within promised timeframe.

 Be single point of contact for customer on implementation including any integrations.

 Communicate work status to client and internal stakeholders on a regular basis

 Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer

 Work closely with the product development team to share client feedback and for post-implementation reviews

 Track key metrics and KPIs related to implementation success

 Identify implementation areas that can be automated and work with the product or customer success teams to automate them

Key Capabilities:

 A bachelor’s or master’s degree engineering or technology

 3+ years of mandatory experience in Implementation world class products

 Preferably CRM, ERP

 Ability to manage multiple clients and projects/task simultaneously

 Exception problem solving and solutioning skills

 Customer success-oriented attitude

 Excellent written and oral English skills

 Understanding of how cloud-based applications are delivered and consumed

 Understand of unique feature and challenges of SaaS applications

 Exceptional critical thinking skills is a plus

 Flexibility to travel is required

 Timely execution-oriented professionals will be preferred

 Focus on quality and attitude to excel will be a big plus