Description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. 

The Opportunity: 

ECI has an exciting opportunity for a Patching Engineer, who will work on incidents and requests related to patching. They will be focusing on patching both Windows and Linux-based operating systems, and other technologies.

In this role, the successful candidate should be a self-starter, must be comfortable working in a very fast paced, busy environment in the rapidly growing IT services industry.

This is a hybrid role.

 What you will do:

• Work on patching and update requests
• Orchestrate and coordinate patching activities, including device migrations in VMware and Exchange, backup and SQL verification, and other activities relate to preparing an environment.
• Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks
• Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues
• Create reports on capacity and compliance for patching
• Document client’s storage environments
• Work on P1/2 incidents as required
• Develop internal SOPs and standards for patching operations ·
• Timely compile specific reports based on different metrics if required

Who you are:

• Candidate should have 5-8 years of total experience in technology
• Minimum 3 years patching
• Windows server 2008/2012 administrator
• Working Experience on at least one of the following patching solutions: Ivanti Landesk Pro, SCCM, Altiris
• Ability to document existing and new environments
• Ability to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
• Knowledge on Windows Server Update Services (WSUS)
• Knowledge on Microsoft Cluster patching process, Microsoft Exchange server patching and Microsoft SQL server patching
• Knowledge on VMware and ESX server infrastructure
• Troubleshooting patching failures, boot issues, disk space issues
• Should have Knowledge on Active Directory and Group Policy
• Knowledge on Linux will be desirable
• Knowledge on Storage technologies and server hardware is desirable

Bonus points if you have:

• Experience with one of following ITSM Platforms is preferred: ServiceNow (preferred), ConnectWise, Remedy, HP
• Experience with patching technologies and methodologies