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Junior Analyst - Risk Management

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We are hiring for a Junior Analyst - Risk Management at Razorpay. This is a full-time, on-site opportunity based in Bengaluru, Karnataka, India. As a Junior Analyst, your role will involve monitoring transactions and merchants to identify and take immediate action against risks and fraud. You will also handle transaction queries, customer disputes, and ensure timely recovery to reduce financial losses. Excellent communication, listening, and attention to detail skills are required. Join our team and contribute to enhancing our risk mitigation processes!

Roles and Responsibilities

Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. 

Handle transaction queries in case of discrepancies where disputes arise from the customer. 

Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. 

Speak to merchants or customers to understand and address queries/concerns. 

Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses. 

Skills and Experience

Freshers, knowledge about a customer support app or CRM , such as freshdesk.

Interpersonal skills - Friendly and pleasant demeanour over phone and email 

Communication skills - Exceptional verbal and written communication 

Listening skills - Understand, anticipate and resolve queries arising from various stakeholders 

Attention to detail and accuracy - Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact 

Takes initiatives - Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned

Set alert for similar jobsJunior Analyst - Risk Management role in Bengaluru, India
Razorpay Logo

Company

Razorpay

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

0-2 Years

Category

Data & Analytics

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

80 applicants

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