The Job logo

What

Where

Senior Specialist

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
We are hiring a Senior Specialist for a full-time, on-site opportunity in Chennai, Tamil Nadu, India. The role involves answering customer enquiries, resolving issues, and proactively guiding customers regarding their shipments. The candidate should have 3-8 years of experience in the shipping & logistics domain and should be experienced in customer interaction. Join us at A.P. Moller Maersk and be a part of our industry-leading customer experience team!

Opportunity

The role entails answering customer enquiries (primarily via phones) in compliance with all company procedures and regulatory requirements. The candidate is expected to resolve issues and proactively guide customers regarding their shipments whilst providing industry leading customer experience, in order to increase customer satisfaction and improve our Net Promoter Score (NPS).

  • This role is for night shift
  • 3 - 8 years of experience in shipping & Logistics domain
  • Experience on international voice process (Inbound & Outbound)
  • Candidate should have experience on customer interaction.
  • Must have experience in Ocean, SCM and freight forwarding
  • Respond to customer enquiries, primarily via phones but also emails.
  • Take ownership of customer issues and act as their advocate with internal stakeholders
  • Target immediate and first-time resolution and create cases where not possible
  • Identify improvement opportunities that positively impact customer experience and lower operational costs
  • Identify root causes when customer expectations are not met, advise management of potential service failures and/or trends.
  • Always perform in a manner consistent with & loyal to the A.P. Moller Maersk values
Set alert for similar jobsSenior Specialist role in Chennai, India
Maersk Logo

Company

Maersk

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Logistics

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Maersk Logo

Specialist

Maersk

Chennai, Tamil Nadu, India

Posted: a year ago

We are offering a Specialist opportunity at Maersk in Chennai, Tamil Nadu, India. This is a full-time on-site role where you will be responsible for managing processes, sharing knowledge, and eliminating waste steps. You will be the expert in logging and resolving disputes, achieving service delivery targets, and contributing ideas for overall improvement. Apply now to join our operations business unit and make a difference!

Wells Fargo Logo

Senior Control Management Specialist

Wells Fargo

Chennai, Tamil Nadu, India

Posted: a year ago

About this role: Wells Fargo is seeking a Senior Control Management Specialist... In this role, you will: Participate in identifying, assessing, managing, and mitigating current and emerging risk exposures within Control Management functional area Provide risk management consulting to support the business in designing and implementing risk mitigation strategies, business processes, and business controls Monitor moderately complex business specific programs and provide risk management consulting to support the business in designing and implementing risk mitigation strategies Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area Provide guidance to business groups on the development, implementation, and monitoring of business specific programs to identify, assess, and mitigate risk Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations Required Qualifications, US: 4+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Required Qualifications, International: Experience in Risk Management, Control Management, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's degree or higher. Relevant certifications will be an advantage Overall experience of 8+ years with 5 years of relevant experience in Financial Services industry and / or risk & control domains covering operational risk, controls testing / evaluation,  compliance, internal audit, risk management etc. Experience in automation / advanced excel / reporting will be an advantage. General knowledge of industry standards and best practices around control evaluations / testing, internal audit and risk management processes. Experience creating test questions or test scripts   Experience assessing control design and performance through testing, audit or Risk Control Self-Assessment practices Experience assessing processes, procedures and identifying controls Experience in assessing risk, reviewing risk ratings, identifying control gaps and determining the appropriate evaluation methodology Comprehensive understanding of operational risk management in the financial services or other highly regulated industries Strong analytical skills with high attention to detail and accuracy. Excellent verbal, written, interpersonal communication skills and stakeholder management. Demonstrate positive attitude and readiness to work in a challenging and dynamic environment. Flexibility to multi task and work across domains and business groups. Ability to credibly challenge, conduct tough conversations and effectively communicate with various levels of management Ability to synthesize data from a variety of sources and deliver results quickly Job Expectations: Individual contributor role focusing on performing evidence based control evaluations by conducting various evidence gathering activities. Design, maintain and execute the control evaluation scripts, identify control deficiencies, document and escalate potential issues to appropriate stakeholders. Validate & track action plans, escalate issues as required and document the control test artifacts and findings. Perform control evaluations for moderate to complex engagements, challenge status-quo and identify opportunities to add efficiencies or refining the existing processes. Engage and work with multiple stakeholders - front line business groups, risk program aligned functions and IRM teams for driving the objectives of risk and control programs. Instill and drive proactive risk culture, operational excellence and efficiencies.