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Clinical System Support Specialist

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Responabilties:

  • Acts as the primary support for end users of clinical trial systems, responding to calls, email, chat, and/or self-service requests; logging support calls/resolutions; resolving incidents and providing required assistance to customers.
  • Performs regular follow-up on incidents to ensure all issues are resolved fully and in a timely manner.
  • Handles all aspects of access management, including but not limited to provisioning, updating and revoking access and following established guidelines and processes. Assesses and troubleshoots access management requests or problems.
  • Manages escalations from onset to closure to ensure issues are addressed across different functional areas or cross-departmental lines.
  • Occasionally carries on call phone/pager for after-hours support. Responds to after-hours inquiries within defined service level definitions.

 

Requirements:

  • Post high / secondary school degree or certificate.
  • Experience in IT operations, helpdesk / call center or access management environment

 

Knowledge, Skills and Abilities:

 

  • Proficiency of primary software used by the company.
  • Working knowledge of Helpdesk Call Tracking software and ACD systems Strong attention to detail  Ability to follow processes without deviation.
  • Ability to multi-task and apply organizational skills.
  • Excellent problem-solving skills.
  • Strong written and verbal communications skills
  • Positive attitude and enthusiasm towards work
  • Excellent customer service skills
  • Ability to multi-task and excellent organizational skills with strong attention to detail
  • Ability to work independently and keep up with rapid changes in priorities  Proven ability to learn new software and systems as well as new terminology and processes.
  • Ability to work as a member of a team and promote teamwork in a multi-disciplinary team setting.
  • Extensive language skills, including strong English language both written and verbal
  •  
Set alert for similar jobsClinical System Support Specialist role in Bengaluru, India
Thermo Fisher Scientific Logo

Company

Thermo Fisher Scientific

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

3-7 Years

Category

IT Services and IT Consulting

Locations

Bengaluru, Karnataka, India

Qualification

Bachelor

Applicants

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