What you will do

• Supporting End to End Training for different MA’s and Global programs as per defined scope
• Inputs and updates courses and Learning Objects into the LMS according to approved and defined standards
• Builds course items and schedules offerings and/or upload/retire content in the LMS
• Regular update of cases in the case management system for supervising KPI and Volume
• Handles the class roster and monitors enrollment, and provides status updates to stakeholders
• Provides records and generates management reports as required
• Addresses or calls out LMS issues to responsible groups
• Maintains accurate information in the LMS for employees and managers to find applicable learning events
• Coordinates with training participants, course facilitators and, when vital, with external vendors
• Managing the Non-LMS activities which included training room booking, booking of refreshments, instructor procurement and training material booking and procurement
• Support with related learning tools outside of the LMS
• Provide RCA on cases if required
• Performs second line support for employees and operational line managers
• Aligned with regional and global mandatory directives

You will bring

Experience & qualifications

• Preferred: Bachelor’s Degree or equivalent and pursuing MBA in HR
• Structured and accurate way of working
• Intermediate Excel skills
• Service attitude; able to say ‘no’ when requested services are not according to standard agreements
• Strong written & verbal communication skills
• Eagerness to get the details first time right
• High quality approach
• Proactive – seeks opportunities to drive improvements and persists until achieved.
• Result/goal oriented, organized, flexible and a team player
• Strong analytical and logical skills
• Cross-Cultural Sensitivity
• Open to shifting schedules across multiple time zones
• Quick and self-learning abilities