Senior Manager - Product Analytics
Freshworks
Chennai, Tamil Nadu, India
Job Description About the role: Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions. Responsibilities Manage 2-3 analysts directly, responsible for their work and career path Lead product analytics charter for one vertical independently Lead and execute data analytics projects end-to-end. Partner with product and business stakeholders and define analytics charter to support the stakeholders Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance. Utilize strong database skills to work with large, complex data sets to extract insights. Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes. Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives. Communicating findings to stakeholders and taking initiatives for improving business performance. Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods. Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions. Requirements Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science), preferably with work experience of over 8 years. A passion in helping organizations understand how to solve problems through analytics, with a proven track record of delivering on such projects and bringing business impact. Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment often dealing with ambiguity. Prior project experience in one or more of the following areas are preferred, but not absolutely required. Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc. Familiarity with database technologies and tools (SQL/R/Python etc.), data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous. Experience with a visualization tool such as Tableau, Power BI, Sisense, Looker, etc. Experience with text analytics, data mining and social media analytics is an added advantage. Qualifications 10+ years of experience in product analytics 4+ years of experience in people management
