Industry Consultant – Payments and Cards Expert(SME)

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

Join our team as a Payments and Cards Industry Banking Consultant. Provide strategic guidance and advisory services to our banking clients, ensuring compliance, efficiency, and customer satisfaction. Lead the Payments and Cards Tower, collaborating with teams to troubleshoot and restore applications. Develop and implement payment and card-related IT solutions, meeting industry standards and regulations. Monitor system performance, conduct root cause analysis, and promote knowledge sharing. Training and mentoring team members on payment and card technologies.

Your Role and Responsibilities
As a Payments and Cards Industry Banking Consultant with expertise in Indian Banking and a deep understanding of core banking, payments, and cards modules, your role is pivotal in providing strategic guidance, advisory services to our banking clients and responsible for application support and leading the payments and cards tower with technical expertise. You will collaborate with financial institutions to optimize their payment and cards solutions, ensuring compliance, efficiency, and customer satisfaction.

Manage the Payments and Cards Banking Tower for Application Support Services for an Indian Bank.
Handle all Client communication and Escalations for this tower.
Problem analysis and validation of classification.
Work effectively with your team to troubleshoot and restore applications that are in the payments and cards module.
Set up Support services and ensure SLAs and KPIs are met.
Collaborate to resolve issues across client Application / Infra etc. Team, IBM Team and 3rd Party.
Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues.
Work towards making the applications more efficient by implementing right monitoring services, automation and items of next gen AMS and build further business and ensure account profitability.
Advises clients regarding products and solutions for solving problems in the Banking Industry for payments and Cards. Specialist is knowledgeable in the trends and directions of the industry, the marketplace, and the players. Specialized in broad knowledge of the banking industry and deep knowledge of clients’ businesses and how it relates to specific banking segments.
Collaborate with senior management to define the strategic direction for the payments and cards tower, aligning it with the overall business goals of the bank.
Identify opportunities for innovation and growth within the payments and cards domain.
Provide technical leadership and expertise in payments and cards solutions, including understanding the intricacies of payment processing, card issuance, and digital payment technologies.
Guide the development and implementation of payment and card-related IT solutions, ensuring they meet industry standards and regulatory requirements.
Lead technical teams, offering guidance and mentorship to ensure the successful execution of incident fix.
Oversee the application support function within the payments and cards tower, ensuring that applications are maintained, updated, and operating smoothly.
Develop and implement robust incident management processes for timely issue resolution.
Monitor system performance, troubleshoot technical issues, and coordinate with IT teams to implement fixes and enhancements.
Conduct root cause analysis for recurring issues and implement preventive measures.
Ensure that the bank’s payment and card systems adhere to all relevant regulations, including data security and fraud prevention standards.
Promote knowledge sharing and transfer of technical expertise within the payments and cards tower and across relevant departments.
Provide training and guidance to team members on payment and card technologies and best practices.
Develop and maintain reporting mechanisms to track key performance indicators (KPIs) related to payment and card systems’ performance, incident resolution, and compliance.

Who you are:

Payments and Cards Expert and Tower Lead – Indian Banking environment.
You are a seasoned professional with a strong background in the Indian banking industry, particularly in Payments and Cards. Your in-depth knowledge of industry regulations, emerging trends, and customer expectations sets you apart. You possess exceptional analytical, problem-solving, and communication skills. You thrive in a client-facing role, building strong relationships with banking clients. You have a proven track record of successfully implementing payment and cards solutions and provide support services for payments and cards applications.

What you’ll do:

Collaborate with clients to assess their payment and cards needs, objectives, and challenges.
Provide expert advice and recommendations on optimizing payments, and cards modules to enhance operational efficiency and customer experience.
Develop and implement strategies for card product development, payment processing, and digital banking solutions.
Analyze market trends, competition, and regulatory changes to help clients stay competitive and compliant.
Conduct workshops, training sessions, and knowledge transfer activities for banking teams to enhance their expertise in payment and cards solutions.
Lead and support the application support team under payments and cards module to fix the incidents and ensuring successful delivery and client satisfaction.
Provide guidance on risk management, fraud prevention, and security measures within the payments and cards domain.
Collaborate with cross-functional teams, including IT, compliance, and legal, to ensure alignment with industry standards and regulatory requirements.
Manage the Payments and Cards Tower and ensure effective communication with the client
Manage all L1/L2/L3 team members under you.
Manage Critical Situations Effectively.
Manage Service Levels Effectively.
Ensure Productivity in your Tower through Automation and Next Gen AMS techniques.
Generate Further Business through CRs.
Provide L1/L2/L3 support for payment applications- (UPI) – EPH + MGS switch, AePS – EPH switch, SFMS platform – RTGS + NEFT, RTGS + NEFT – EPH platform, IMPS – EPH platform, (NACH)- EPH platform, CBDC, etc.
Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues. Resolve Sev 1/ Severity 2 and Critical Severity 3 issues within SLAs.
Change the application code to fix issues permanently.
Maintain Known error Database (KEDB) for future reference.
Automate processes to increase productivity.
Stabilize the application by providing permanent fixes and foresee defects to avoid tickets.
Lead a team of > 20(more than 20).
Interaction and managing client in critical situations.

How we’ll help you grow:

Access to cutting-edge resources and training programs to enhance your expertise.
Opportunity to work with a dynamic team of banking professionals and gain exposure to diverse banking technologies.
Participation in industry-specific conferences and seminars to expand your knowledge and network.
Career advancement opportunities within our organization as you demonstrate your expertise and leadership in management for banking applications.
Access to all the technical and management training courses you need to become the expert you want to be.
Learn directly from expert developers in the field; our team leads love to mentor.
Opportunity to work in many different areas to figure out what really excites you.

Required Technical and Professional Expertise

Strong skills in Core Java, J2EE, Spring, Web technologies ( HTML, CSS, React, JavaScript, REST JSON etc).
Understanding of web technology stack JSF, jQuery, JavaScript, HTML5/CSS3.
Experience working with databases MYSQL and Oracle.
Familiar on using Code Coverage and Static analysis tools.
Understanding of security protocols, encryption/decryption technologies, HSM, certificates.
Understanding of Docker, Kubernetes.
Proficiency in business modelling and business requirements definition disciplines through object-oriented architecture, Unified Modelling Language (UML), use cases, user stories, etc.
Payment domain expert with excellent knowledge of Payment Transactions, Authorization, Acquiring process.
Excellent knowledge global payment types and settlement systems such as ACH, Target 2, SEPA, SWIFT, RTGS, etc.
Payment features, Payment Gateway, Tokenization and other payment channels & Financial Transactions.
Exposure around switching products like ACI Base24 Postilion.
Strong knowledge of Experience in Merchant Management System, Backoffice and Authorization, clearing settlement.
Exposure on Instant payments, ISO20022 and PSD2 would be an added advantage.
Strong knowledge of banking regulations, compliance requirements, and industry standards.
Ability to analyze vendor performance data and make data-driven decisions.
Should have handled a team > 20(more than 20) in the Banking Industry
Ability to work collaboratively with cross-functional teams and manage stakeholders effectively.
Analytical mindset and problem-solving abilities.

Preferred Technical and Professional Expertise

Knowledge and Experience in Monitoring Tools like Dynatrace
Experience in implementing Niche state of Art solutions in Banking.
Familiarity with industry-specific security standards and regulations in the Indian banking sector.

Set alert for similar jobsIndustry Consultant – Payments and Cards Expert(SME) role in Mumbai, India

Company

IBM

Job Posted

10 months ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Related Jobs

Industry Consultant – Digital Banking Expert(SME)

IBM

Mumbai, Maharashtra, India

Posted: 10 months ago

As a Digital Banking Industry Consultant, you will play a crucial role in shaping the digital banking landscape for our clients. You will strategize, implement, and optimize digital banking solutions, ensuring customer satisfaction. Your responsibilities also include managing application support services, resolving issues, and ensuring compliance with industry standards and regulations. With your expertise in digital transformations, online and mobile banking, you will guide the development and implementation of digital banking initiatives. Join our dynamic team and grow your career in the banking industry.

Industry Consultant

Hexagon

Gurgaon, Haryana, India

+2 more

Posted: a year ago

Responsibilities The Industry Consultant will work with the sales team to understand the customers business needs and develop an account strategy to achieve the desired outcomes.  The Industry Consultant will understand and interpret the customer’s needs and propose a plan for application of Hexagon ALI solutions.  Conducting evaluations and assessments of the customers’ business practices, work processes, and technical environments to make recommendations based on Hexagon ALI Solutions will also be a key factor in establishing a plan for the customer. The nature of this position requires in-depth understanding of the day-to-day workings and business processes of operations and projects in industrial facilities.  Industry Consultants must have the ability to work independently but will also be part of a larger team focused on selling and delivering software solutions to the market. The Industry Consultant will work with the customer to understand their business objectives, analyze and evaluate their needs and propose the end-to-end workflow and software that will satisfy those needs.  They will lead all pre-sales requirements workshops that define the “as is” and “to be” work processes, and thoroughly document and communicate those requirements to the customer and Hexagon ALI teams. Develop cost benefit analysis, customer requirements definition, solution definition, standard solution demonstrations Provide feedback to influence the on-going product strategy. Maintain a strong relationship with the other regions’ pre-sales; sharing lessons learned and new strategies Educational Qualifications B.E / B Tech / M.E / Mtech in Mechanical / Chemical Engineering. Overview This is a senior position within the Industry Consulting team part of the India Pre-Sales organization reporting to the director for industry consultants. This position requires in-depth understanding of the day-to-day workings and business processes of industrial facilities in operations and projects and knowledge of how the relevant processes can benefit from digitalization and technology. For this position the primary focus is on Asset Operations and Maintenance digitization in which the role of the Hexagon SDx® Digital Twin, HxGN j5 are the key solutions. Experience and knowledge of turn around and maintenance processes is added advantageous. For this position it’s expected to develop an interest and knowledge in other Hexagon solutions relevant for owner operator.   An Industry Consultant works closely with the sales teams in establishing the value of the Hexagon solution for achieving customer’s business outcomes. The Industry Consultant will work with the sales teams to develop a strategy to achieve the desired outcomes. The Industry Consultant will be conducting evaluations and assessments of the customers’ business practices, work processes and technical environments to make recommendations based on Hexagon solutions. The Industry Consultant will support customer meetings and organize workshops as well as provide solution presentations and demonstrations. The Industry Consultant will be involved in defining a strategy and responding to proposals. Industry consultants will attend and present at conferences explaining and discussing how organizations can realize their business outcomes and how Hexagon solutions can help to address their business challenges. Industry consultants work with marketing by providing insights based on thought leadership to be used in campaigns by providing content, present in webinars, and attending events. Industry Consultants will also be responsible for conducting relevant training of internal sales, pre-sales and marketing teams for the purpose of knowledge sharing.   The Industry Consultant will work closely with other Industry Consultants and Solution Consultants to share knowledge and experiences. Skills Required Drive, build and grow a pipeline of opportunities for asset lifecycle information management solutions in India. Work with the ADR (Account Development Representative) internal sales team in lead generation and qualification of leads for follow-up with the sales teams. Responsible for driving initiatives required to support the growth of business in asset lifecycle information management solutions, working with sales teams in building account plans and identifying white-spaces. Able to lead discussions on business outcomes and how Hexagon solutions could help them achieve these. Collaboration with the global PSE (Portfolio Strategy Enablement) team to develop sales enablement packages for Operation and Maintenance Solutions, Digital Twin and Digital Threads to expand capture of Hexagon’s market share. Work with marketing in building thought leadership content addressing industry challenges and way forward, in operations management with focus on Hexagon solutions. Develop articles for publication and participate as a speaker at Hexagon and external seminars, conferences as a subject matter expert. Be able to articulate the industry challenges and how Hexagon solutions can help address these for a customer/prospect. Deliver key campaigns, with the support of marketing, in the promotion of Hexagon Solutions in driving digital transformation in organizations. Work closely with Solution Consultants in establishing the value of Hexagon’s solutions to customers. Engage with customers at a business level to help define their roadmaps for digital transformation using Hexagon Solutions and act as their strategic advisor. Provide input for business and functional requirement inputs of RFIs and RFPs. Excellent communication and interpersonal skills. Proven track record as a successful Industry Consultant or Business Development Consultant. Experience in Industrial Sales Good knowledge about the role of Asset Operations and Maintenance in operations and projects Owner Operator and EPC expertise and relationships in key markets and industries Knowledge of material management, construction, and completions processes is advantageous. Engineering/Business degree or equivalent qualification Confident and articulate speaker Ability to understand and communicate with all levels in an organization. Excellent presentation skills, previous experience of C-Level Presentation, Customer communication/handling Fluent in English and ability to speak other European languages is preferred. Desirable: Good working knowledge of Hexagon ALI’s solutions Typical Experience: significant experience in similar role with 3+ years of experience in the Chemical process industry, Oil & Gas industry, Power industry, Food & Beverage industry or the Life Sciences industry, or relevant experience in providing consulting to those industries.

Head of Industry, Consumer Packaged Goods

Google

Mumbai, Maharashtra, India

Posted: a year ago

Minimum qualifications: Bachelor's degree or equivalent practical experience. 15 years of experience in advertising business/marketing and business management. 5 years of experience building and managing Sales teams. Preferred qualifications: 15 years of experience in the digital industry, brand management, or advertising business. Experience managing a Sales team with business goals in a high-growth environment. Experience in consultative promoting and business management. Experience in the CPG and D2C industry building brands or business. Experience leading Sales teams and managers. About the job With a rapidly growing array of sales teams, it's important to have knowledgeable, charismatic leaders to guide our client sales teams. As a Sales manager, you'll lead and coach high-performing account teams that use consultative sales skills to understand our advertisers' needs and deliver measurable solutions that grow their businesses. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business. Sales managers willingly help their teams and roll up their sleeves to partner directly with clients to provide comprehensive service. You are an excellent communicator with a proven ability to train and motivate a large team, and you take an analytical approach to sales management. In this role, you will drive strategy, marketing, and operations in order to grow Google partnership and market share with Consumer Packaged Goods (CPG) and Direct-to-Consumer (D2C) clients in the Fast Moving Consumer Goods (FMCG) space. You will engage in understanding business objectives and brand goals of advertisers, the current digital ecosystem they operate in, and building a strong digital video and Google search business. You will consult and partner with our key clients and prospects to help them grow their businesses through using Google solutions. Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences. Responsibilities Manage a team and work with the regional Business teams to partner with CPG industries. Drive business growth in the region/industry by developing executive-level relationships with customers, overseeing agency relationships, strategizing, and team leadership. Work with the Sales leadership team to set strategic objectives and run the day-to-day operations for the business. Analyze data trends and client performance, develop strategic business plans, and prepare/conduct strategic presentations. Partner with clients and grow the client and agency base.

Industry Consulting Snr. Consultant

NTT DATA

Bangalore Urban, Karnataka, India

Posted: 10 months ago

Seeking a Software Engineer with 7-9 years of experience. Must have advanced programming skills in Core Java, microservices architecture, and Rest API. Experience with Spring Boot and AEM is beneficial. Strong analytical and problem-solving abilities, as well as the ability to learn new technologies and deliver results. Leadership and teamwork skills are essential, along with the ability to express ideas clearly. Flexibility and availability for overlapping work hours and onshore calls are required.

Industry Consulting Senior Consultant

NTT DATA

Noida, Uttar Pradesh, India

Posted: 10 months ago

We are looking for an experienced FS Advisory Senior Consultant to join our Financial Services Advisory Practice. You will be responsible for digital transformation and strategic change projects for our Banking partners. Bring your expertise in FS Advisory role and contribute to the success of our team.

Insurance Industry Marketing Manager

Capgemini

Mumbai, Maharashtra, India

+2 more

Posted: a year ago

Job Description Support the development of overall Insurance marketing strategy Create relevant campaigns that generate conversations with buyers and influencers and help grow marketing contribution to the pipeline Execute and track multichannel campaigns across the marketing devices such as email campaigns, social media, webinars & events, press releases, social selling etc. Collaborate with other internal teams (sales/solutions) to execute marketing strategy for horizontal solutions across banking and capital markets Analyze and report the efficacy of the planned and executed campaigns through marketing automation Develop marketing materials such as product collaterals, digital content, messaging in line with Capgemini brand guidelines Identify opportunities to enhance the Capgemini brand in the Financial Services market. This will include the digital distribution of content such as client wins, success stories and thought leadership via digital channels Work with vendors and partners to execute the campaigns Write, proofread and edit technical content from business perspective adding the required marketing flavor to make the content ‘sales-ready’ Primary Skills Strong collaboration skills and the ability to work with multiple stakeholders globally within and outside the organization. Good business knowledge of the IT landscape and new-age technological innovations. To be able to converse the business imperatives/challenges of the solutions to the stakeholders Enhanced knowledge of the financial services; Insurance preferred. Should be able to understand respective jargons and add value wherever required while conversing with the stakeholders Marketing knowledge across all devices to be able to deliver end-to-end marketing services to all stakeholders; e.g. SEO, website, content syndication and social media Strong knowledge of various marketing and analytics tools such as CRM systems (Salesforce, SugarCRM, Pardot) Marketo, Google Analytics and content management systems. Experience in Marketing and Communications; B2B IT/Consulting or Services marketing Secondary Skills Excellent analytical skills and a knack for data analysis Strong written and verbal communication skills Skilled in writing and editing content with an attention to detail; is able to story scape the content from group themes across different solutions to tailor it to suit the financial services marketplace Strong prioritization, organization, and project management skills Ability to travel as necessary.