CAREER AREA:

Product Support

JOB DESCRIPTION:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This is a Project lead role for Construction Technology Support team to support applications like Vision link productivity.

§ Holistic Project Management: Oversee the Holistic delivery of Support Ecosystem (Support/ Monitoring, Technology Enabler, Integration etc) to meet client or user needs; Planning/Define/Review performance metrics.

§ Continuous Improvement: Identify opportunities for improving support processes and implement best practices.

§ Quality Assurance: Ensure adherence to best practices in support activities, leading Retrospectives, root cause analysis, Audit,  mock drills & war games.

§ Business Development: Create New Project Proposals for Growth initiatives

§ Dealer Engagement: Engage with Dealers to establish Support-Site connect & maintain Feedback loops.

§ Competition: Benchmark our operations against Competition & provide improvement plans

§ Value Stream Transformation: Collaborate across E2E teams (CSS, CD & ICS) to improve Customer experience & Support Quality across E2E teams in the Value chain.

§ Support Ecosystem: Adopting Support Ecosystem within Constructions Domain