Job Description:

Need to have Implementation and Scripting experience on ITSM module and either one of these following SecOps / Discovery /HRSD / CSM / FSM / ITBM / Orchestration / Service Portal / CMDB / Service Mapping / Event Management / ITOM

Key Skills:

• Good Communication and presentation skills, Client handling.

• Java Scripting knowledge and hands on experience on it.

• Hands-on with ITIL Process implementation.

• Service-now for custom Application Design & Development.

• Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.

• Hands-on design, development and deployment experience with the Service-now platform.

• Hands-on migrating data from different tools into ServiceNow.

• Good at creating required information for Reporting and Dashboards

• Knowledge of ITIL methodologies and processes.

• Should have good integration experience using either one of the following – REST / SOAP / API / Web services

Key Responsibilities

• Creation of script-based Assignment and Approval rule.

• Creation of Business Rule, UI Action by using Glide script.

• Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called.

• Creation of custom related list.

• Creation of Access Control List with the help of Scripting.

• Creation of Script based UI Policy and Client Script.

• Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate

• Querying the table by using Glide Record, Referencing Glide List

• Debugging script, Creating and customizing UI and pages using Jelly

• Working with complex Log Files.

• Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly

• Designing of Macros and Formatters.

• User Administration, Web Service Integration, User Interface Level Integration

• MID Server Integration

• Use of Import Sets for data loading from external file or database to the service-now.com

• Knowledge of ITIL V3 processes

Qualifications

• BE/BTech/MCA/MBA or an equivalent education

• 6 to 8 years of total overall experience with 3 + years of ServiceNow relevant development experience