Senior IT Systems Engineer
Juniper Networks
Bengaluru, Karnataka, India
Job description Job Description: We are looking for a skilled ServiceNow CMDB Specialist specializing in ITOM. The ideal candidate will have a strong background in ServiceNow platform management and configuration, with a specific focus on IT Operations Management (ITOM) and Configuration Management Database (CMDB) solutions. As a ServiceNow ITOM and CMDB Specialist, you will collaborate with cross-functional teams to design, develop, and implement ServiceNow applications to support ITOM and CMDB processes within our organization. Key Responsibilities: Partner with End User Services team and adopt best practices of custom solution development and CMDB management in ServiceNow Platform Collaborate with architects and engineers to develop technical catalog and workflow designs for Infrastructure automation Design and implement solutions for CI data integrity across the CI lifecycle with consideration to the ITSM process like Incident, Problem and Change Create/Monitor operation of mid servers, CI discovery schedules and tagging data to/from other tools Work closely with various stakeholders to maintain infrastructure CIs, relationship mappings and related configurations Assist IT operation teams in managing knowledge article lifecycle Skills/Qualifications Required: Advanced experience in ServiceNow custom flow development and related platform modules Experience in creating, updating, and maintaining CMDBs, Asset Management Databases and other asset/configuration management repositories in a complex IT environment Outstanding ability to perform requirements gathering, process mapping via ITIL, business process reengineering. Excellent understanding of Infrastructure configurations, CI classes and their relationships Strong Understanding of Change & Release management Experience with knowledge management and using AI/ML based search and automation techniques Advanced and current knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and Infrastructure Operations. Amazing ability to perform requirements gathering, process mapping via ITIL, business process reengineering Demonstrated project execution and skills in SDLC methodologies - Agile, Waterfall Nice to have: Experience in a high-tech, networking, manufacturing, or other data intensive industry ServiceNow Certified Implementation Specialist – Discovery or related certifications Experience leading medium to large projects by bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members Bachelor's Degree in Computer Science, Information Systems, or equivalent degree/experience 8+ years of experience as IT Operations Management (ITOM) with minimum 4 years of experience in Integrating and deploying solutions on ServiceNow Platform.
