Job description 

In one sentence

Responsible for providing outstanding technical support to a global customer base. Retains ownership for the resolution of technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, fixing and reproduction within the parameters of contractual Service Level Agreements (SLAs). On this position, you will be part of post-production team, attending customer's incidents, defects, change requests, RCAs of issues, and automation of possible workarounds.

What will your job look like?

Snowflake Data Modelling (2-4 Years L2 Support) Gurgaon

Mandatory Skills:- Snowflake data modelling, ELT using Snowflake SQL, Python, Implement ETL pipelines, Scripting, Develop Database Design and Reporting Design, Knowledge of BI

You will provide engineering expertise to log, track ,manage incidents & Service Request.
•    Use Incident logging and Bug tracking tools to document customer incidents quickly and effectively.
•     Liaison with Technical team for issues identified and follow up on the same for quick resolution.
•    Documented and tracked all received requests in the incident management syste
•    Identifying priority Tickets and highlighing potential problems, ensuring that targets are met in line with tight key performance indicators.
•    Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution.
•    Demonstrate continuous improvements and increased efficiency to the software or business processes by using Software Engineering tools, innovative techniques and the reuse of existing solutions.
•    Contribute to meeting the SLAs and critical metrics as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc.
•    Focus on innovation and GenAI related technologies.
 

All you need is...

• Bachelor’s degree in Computer Science, Engineering, or related field
• 2+ years of experience as a data engineer or similar role
• Experience with Snowflake cloud data warehouse platform and its features
• Experience with ETL/ELT tools and frameworks such as Airflow, Talend, DBT, etc.
• Proficient in SQL language.
• Experience with Big Data technologies such as Hadoop, Spark, Kafka, etc.
• Experience with BI tools such as Tableau, Power BI, Looker, etc.