Job description 

In one sentence

End User Computing System Admin will be required to efficiently and effectively manage Amdocs end user platforms including desktops, laptops, virtual machines as well as their associated management tools.

What will your job look like?

The day-to-day activities will include the following:

• Support and maintain the global end user computing platforms insuring high performance and reliability
• Plan, architect, design, document and implement end user computing platforms, operating system, enterprise software, and peripheral upgrades to improve services provided to business clients.
• Conduct proof of concepts as appropriate to confirm and refine designs.
• Perform in-depth root cause analysis internally and with vendors’ assistance of end user computing problems and define actions for timely resolution and corrective actions.
• Create automated processes using automation tools and scripting languages to optimize time consuming tasks.
• Author policy, procedure and standards documents based on industry best practices, personal research, and experience.
• Proactively identify opportunities for improvements to existing processes, automation of time-consuming tasks and examine new technologies to improve end user experience.
• Transfer knowledge via documentation and training to End User Computing teams and support teams.
• Measures user experience and create proactive processes to improve it by automation and 3rd party services (Aternity, Elastic, etc.)
• Provide 3rd level support for Amdocs infrastructure and support teams in IT.

All you need is...

• 3 years hand-on experience in administration of Microsoft System Center Configuration Manager (SCCM, Intune) - must
• Proven experience in project management, integration of Microsoft technologies and services in mid-large company – must.
• Minimum of 7-10 years of practical experience as a system engineer (Microsoft environments) in a mid-large company – must.
• 5 years of experience with Active directory, Group policy, network protocols – must
• 2 years of experience as a system group leader position in enterprise size company - advantage
• Practical experience with OSX and Linux - advantage
• 5 years of Expertise in client and Server OS (Windows 7, Windows 10, Windows Server 2012, Windows Server 2016), administration and management.
• Knowledge in creation of automated processes using any scripting languages (VBS, PowerShell, Wise Scripting, Jscript)
• Ability to collect and analyze complex data sets for reporting, forecasting, designing, and troubleshooting for root cause analysis.
• High level English in both written and spoken – must.