Customer Success Account Manager

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi

Join our team as a Customer Success Manager at Adobe! Help our customers optimize their product experience and identify upsell opportunities. Develop expertise in Adobe's cloud-based solutions and build relationships with key decision-makers.

Job description

The Opportunity
Customer Success Manager’s engagement kicks in SMB Accounts post-sales of Adobe’s cloud-based solutions. The incumbent is responsible for helping the customer accept the solution with ease, optimizing their product experience, and guiding him/her to internal support teams if need be. CSM is encouraged to identify & close any upsell opportunities within an account he or she is engaged with throughout the year.

What You’ll Do
Develop an understanding of Adobe Creative Cloud for Teams, Adobe Sign, Enterprise Programs, Conditions of Service, Commercial Terms, and Adobe's standards for pricing.
Research customer contracts and purchasing history in Adobe's various customer management systems & external sources as such as LinkedIn to identify expansion opportunities in an account.
Proactively maintaining the highest level of technical expertise by knowing the latest Adobe Sign & creative technologies/solutions through available learning opportunities as well as self-study.
Educating customers on Adobe Sign by developing customer-specific use cases and conducting demos.
Building relationships with c-suite and decision-makers early on to drive deeper engagements.
Ability to conduct deeper prospecting on the assigned accounts.
Uncover & develop opportunities for upselling and cross-selling through various campaigns.
Ability to identify big value Accounts and drive a higher Average Revenue per Transaction and drive large deals with active engagement and provide accurate sales forecasts.
Delivering on weekly/daily/monthly sales commits, driving maximum ARR & up-selling from the install base.
Handling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
Build value-based relationships with assigned BOB accounts and take complete ownership of customer interactions.

What You Need To Succeed
•   Bachelor's Degree required, or equivalent experience
•   3+ years’ experience operating in a similar capacity, directly handling a portfolio of services contract renewals via direct and indirect channels
•   Strong communication skills (both oral and written).
•   Strong organization, follow-through, and documentation skills suitable for client communication.
•   Ability to work independently, learn quickly, and be proactive.

Set alert for similar jobsCustomer Success Account Manager role in Agra, India

Company

Adobe

Job Posted

a year ago

Job Type

Full-time

WorkMode

Remote

Experience Level

3-7 Years

Related Jobs

Customer Success Manager

Adobe

Noida, Uttar Pradesh, India

Posted: a year ago

We are hiring for a Solution Customer Success Manager to join our Digital Experience Global Shared Services Team based out of India (Noida/Bangalore). In this role, you will be responsible for collaborating closely with our valued enterprise customers within the JAPAC region. As a trusted advisor, you will foster strong partnerships, promote the adoption of our Experience Cloud solutions and ensure they derive optimal value from their investments.

Customer Success Account Manager

Adobe

Noida, Uttar Pradesh, India

Posted: a year ago

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.  We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!   Who We Are? Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.   The art of sales is changing The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below: (1) Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails. (2) Marketing turns over long lists of leads, which are typically contacts in your target audience. (3) Marketing has established a repeated process of generating MQL, SAL & SQL that yield some measurable returns. They sometime add lead scoring to this mix. On the other hand, we at Adobe - GBD are a modern sales team of 250+ digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing & engagement funnel and are developing capabilities on picking cues from the customers demographic (who) & behavioral (what) data that they leave on their journey with our business to predict next ‘sales action’ that will lead to revenue conversions (future state).   The challenge We are looking for Digital Sellers who would be responsible for a defined patch of Adobe’s SMB customers and the role is pivoted around upselling and cross-selling Adobe Cloud based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would be responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.   What you’ll do as a CSAM • Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions. • Create a value-based relationship with new & existing North American Adobe SMB customers. • Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails. • Execute Marketing Qualified Leads with a defined SLA to maximize revenue. • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account. • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. • Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc. • Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.   What you need to succeed as a CSAM • SMB Segment exposure and proven ability to manage a large customer set. • 3+ years’ experience in a similar role, with experience in selling SAAS solutions preferred. • Excellent communication skills, both oral and written. • Flair for technology and ability to lead a customer conversation with value-selling rather than product features pitch. • Working with the North American customer in their time zone. • Demonstrated ability to be a quick learner. • Task oriented with focus and drive to complete tasks at hand. • Strong organization, follow-through, and documentation skills suitable for customer communication. • International sales experience with exposure to NA markets preferably. • Working hours will coincide with the US time zones. • Bachelor’s degree or equivalent.

Lead, Support Delivery

Adobe

Agra, Uttar Pradesh, India

Posted: 7 months ago

Lead, Support Delivery role at Adobe involves coordinating CX projects in India, defining project scope, developing plans, identifying risks, coordinating teams, and ensuring timely delivery. Requires strong analytical skills, SQL proficiency, project management experience, and excellent communication skills. Remote full-time opportunity with a focus on data analysis, project management, and stakeholder management.

Senior Customer Success Manager

Adobe

Mumbai, Maharashtra, India

Posted: a year ago

Assist in managing current customers to drive value from Adobe's Digital Experience suite. Responsible for customer success, account growth, and product adoption. Collaborate with customers to identify expansion opportunities. Require expertise in digital marketing, analytics, and optimization.

Area Sales Executive - Agra

ASSA ABLOY Group

Agra, Uttar Pradesh, India

Posted: a year ago

ASSA ABLOY India Pvt Ltd is looking for an Area Sales executive based out of Agra and responsible to generate business from defined territories ( Agra, Matura, Etah, Etawah, Jhansi, Lalitpur and their upcountry markets). Deliver the Revenue objectives for Retail business as per plan. Set up and manage proper distribution channel and review distribution performance. Build and manage the demand generation for all product categories. Ensure timely collection of outstanding. Formulating promotional activities as a part of brand building. Building relationships with architects, builders, contractors, and end customers. Provide product knowledge to all stakeholders of channel partners. Responsible for Primary/secondary sales. Conduct continuous market analysis and support Zonal / Regional Manager for forecasts and budgeting.

Customer Success Manager - India

Springworks

Bengaluru, Karnataka, India

Posted: a year ago

Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!