Customer Success Account Manager

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Join our team as a Customer Success Manager at Adobe! Help our customers optimize their product experience and identify upsell opportunities. Develop expertise in Adobe's cloud-based solutions and build relationships with key decision-makers.

Job description

The Opportunity
Customer Success Manager’s engagement kicks in SMB Accounts post-sales of Adobe’s cloud-based solutions. The incumbent is responsible for helping the customer accept the solution with ease, optimizing their product experience, and guiding him/her to internal support teams if need be. CSM is encouraged to identify & close any upsell opportunities within an account he or she is engaged with throughout the year.

What You’ll Do
Develop an understanding of Adobe Creative Cloud for Teams, Adobe Sign, Enterprise Programs, Conditions of Service, Commercial Terms, and Adobe's standards for pricing.
Research customer contracts and purchasing history in Adobe's various customer management systems & external sources as such as LinkedIn to identify expansion opportunities in an account.
Proactively maintaining the highest level of technical expertise by knowing the latest Adobe Sign & creative technologies/solutions through available learning opportunities as well as self-study.
Educating customers on Adobe Sign by developing customer-specific use cases and conducting demos.
Building relationships with c-suite and decision-makers early on to drive deeper engagements.
Ability to conduct deeper prospecting on the assigned accounts.
Uncover & develop opportunities for upselling and cross-selling through various campaigns.
Ability to identify big value Accounts and drive a higher Average Revenue per Transaction and drive large deals with active engagement and provide accurate sales forecasts.
Delivering on weekly/daily/monthly sales commits, driving maximum ARR & up-selling from the install base.
Handling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
Build value-based relationships with assigned BOB accounts and take complete ownership of customer interactions.

What You Need To Succeed
•   Bachelor's Degree required, or equivalent experience
•   3+ years’ experience operating in a similar capacity, directly handling a portfolio of services contract renewals via direct and indirect channels
•   Strong communication skills (both oral and written).
•   Strong organization, follow-through, and documentation skills suitable for client communication.
•   Ability to work independently, learn quickly, and be proactive.

Set alert for similar jobsCustomer Success Account Manager role in Agra, India

Company

Adobe

Job Posted

10 months ago

Job Type

Full-time

WorkMode

Remote

Experience Level

3-7 Years

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