Job Description 

Minimum qualifications:

• Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience.
   
• Experience with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols.
   
• Experience in reading/debugging code and in virtualization and orchestration frameworks.
   
• Ability to communicate in English fluently.

Preferred qualifications:

• Experience debugging complex workload issues across large-scale, multi-node environments.
   
• Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
   
• Experience with exploratory kernel debugging and performance analysis of containerized systems.
   
• Experience working with any public cloud (GCP) services and infrastructure.
   

Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job

As a Technical Solutions Consultant, you will be responsible for the technical relationship of our largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google's online advertising platforms and/or product partnerships.

You will be able to balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also be able to build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects and resources.

As a Technical Solutions Engineer, you will own important customer issues in addition to providing support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
   
• Develop an in-depth understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
   
• Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
   
• Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
   
• Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.