Role Purpose
The purpose of the role is to create exceptional architecturalsolution design and thought leadership and enable delivery teams toprovide exceptional client engagement and satisfaction.
Do
Display
Lists the competencies required to perform this role effectively:
Competency Levels | |
Foundation | Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. |
Competent | Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. |
Expert | Applies the competency in all situations and is serves as a guide toothers as well. |
Master | Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization. |
Deliver
No. | Performance Parameter | Measure |
1. | Support sales team to create wins | % of proposals with Quality Index >7, timely support of theproposals, identifying opportunities/ leads to sell services within/outside account (lead generation), no. of proposals led |
2. | Delivery support | CSAT, delivery as per cost, quality and timelines, Identify anddevelop resuable components, utilization %, Recommend tools for reuse,automation for improved productivity and reduced cycle times |
3. | Capability development | % trainings and certifications completed, increase in ACEcertifications, thought leadership content developed (white papers,Wipro PoVs) |
4. | Team Management | Team attrition %, Employee satisfaction score |