Role Purpose
The purpose of this role is to provide significant technicalexpertise in architecture planning and design of the concerned tower(platform, database, middleware, backup etc) as well as managing itsday-to-day operations
Do
Stakeholder Interaction
Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
Internal | Technology Solutions Group, BU Teams, Different Infrastructureteams | Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc. |
IRMC, QA | Guidance on risk mitigation and quality standards | |
External | Clients | Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc. |
Vendors/ Manufacturers | Development and deployment of platforms, applications, databasesetc. |
Display
Lists the competencies required to perform this role effectively:
Competency Levels | |
Foundation | Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. |
Competent | Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well. |
Expert | Applies the competency in all situations and is serves as a guideto others as well. |
Master | Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization. |
Deliver
No. | Performance Parameter | Measure |
1. | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
2. | New projects | Timely delivery Avoid unauthorised changes No formal escalations |