The Job logo

What

Where

Technical Executive

ApplyJoin for More Updates

You must Sign In before continuing to the company website to apply.

Smart SummaryPowered by Roshi
As a Technical Executive, you will be responsible for managing daily operations and technical issues on our site. You will ensure that maintenance of electrical, mechanical, and equipment is carried out safely and efficiently. Your expertise in critical environment procedures will be valuable. You will also be involved in meeting performance metrics and implementing improvement and savings programs. Sharing ideas and working as a team to meet performance targets is crucial. Technical competence, industry experience, and knowledge of building maintenance are required.

Technical Executive

 

Work Dynamics

 

What this job involves:

 

Commitment to facility operations excellence

Do you have superior technical know-how when it comes to maintaining a facility?

In this role, you’ll be our go-to guy when it comes to managing our site’s daily operations and technical issues, providing effective solutions whenever difficulties arise. Are you well-versed in workplace safety? As we’ll rely on you to develop and carry out an elaborate preventative program for managing sites. You’ll also make sure that all essential site activities—including the maintenance of electrical, mechanical, and equipment—are performed in a safe and efficient manner; complying with policies and requirements set out by the government, our client and our own management teams. Your expertise in critical environment procedures may also help.

 

Performance Excellence

Are you driven by performance metrics? We find that the best working relationships are fostered by meeting (and exceeding) our service level agreements. This will also be part of your DNA!  Working as part of a larger team, you will be involved in ensuring all key performance indicators are met, as set out in the management contract.

 

Championing Improvement

Do you get excited by improvement works? As part of a larger team, you will be involved in launching various improvement and savings programmes that will benefit both us and our clients. For example, you will be involved in the implementation of energy management programmes to help cut utilities costs and eliminate wastages.

This will involve working closely with our vendors, coordinating with them on a variety of projects—from beginning to end. You’ll see to it that our vendors are managed accordingly, and that technical and safety audits and repairs are in sync with the projects’ timeline.

 

Putting best practices in place

Do you like sharing ideas to improve the work process? As our facilities engineer, you’ll contribute to the creation of engineering service delivery standards. You’ll also help in the planning, implementation and review of site-specific processes and protocols.

 

Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis.

 

 

Sound like you? To apply you need to have:

 

Technical competence like no other

Working for a global real estate leader like JLL, you must demonstrate technical expertise that will help you go head-to-head with some of the industry’s most brilliant minds.

 

Having said so, the ideal candidate must be a degree holder with at least three years’ experience in the field. Likewise, you must possess a strong working knowledge of policies, building maintenance and people management. Proven expertise in the principles and techniques of carpentry, electrical, plumbing, and general property management may also give you an edge in getting the job.

Set alert for similar jobsTechnical Executive role in Chennai, India
JLL Logo

Company

JLL

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

Category

Technology

Locations

Chennai, Tamil Nadu, India

Qualification

Bachelor

Applicants

Be an early applicant

Related Jobs

Wipro Logo

Executive

Wipro

Chennai, Tamil Nadu, India

Posted: a year ago

Job Description   Role Purpose The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.   Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue Update own availability in the RAVE system to ensureproductivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA’s defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call/email requests Avoids legal challenges by complying with service agreements   Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus andfacilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteousand professional manner Maintain logs and records of all customer queries as per thestandard procedures and guidelines Accurately process and record all incoming call and email usingthe designated tracking software Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messagesappropriate to listeners and situations Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs   Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client Undertake product trainings to stay current with productfeatures, changes and updates Enroll in product specific and any other trainings per clientrequirements/recommendations Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client Update job knowledge by participating in self learningopportunities and maintaining personal networks