JLL is looking for an IT Support Specialist to provide high-level remote support for CRE Technology at our corporate offices. You will be responsible for incident response, technical support, and ensuring a consistent user experience. The role requires excellent communication and analytical skills, as well as expertise in enterprise operations workflow systems and MS Office suite.
What this job involves:
About the role
#JLLTechAmbitions
JLL is looking for an IT Support Specialist to support CRE Technology at our corporate offices, including ads, moves, and changes across audio-visual, meeting room systems, internet of things,
managed print services and more. The Support Specialist will provide remote support and engage with the end user, local resources, and vendors where required. Your effort will simplify our colleagues’ in-office technology interaction and promote a consistent support experience across our APAC office portfolio.
Responsibilities
- Provide high-level remote support
- Take ownership of an incident across the entire life cycle of the outage
- Establish preventative support measures to improve end-user experience
- Implement ads, moves and changes
- Assist in developing global standardisation of CRE technology support to ensure continuity of service between countries.
- Engage with local support teams across Asia Pacific to minimize downtime during service outages.
- Work with JLL service providers and vendors to ensure end-to-end delivery of services to key staff.
- Provide and maintain access to application portals.
Incident Response and Technical Support
Respond to CRE Technology incidents and service requests relating to the following:
- Audio Visual, Digital Signage, and Screen Sharing
- Room booking systems
- Workplace mobile applications
- Printers and MFDs
- Internet of Things, sensors plus more
- User Training and Awareness
- Co-ordinate 3rd Party vendor on-site activities as required
Purpose of the Role
- Serve as an SME for CRE Technology to help triage and resolve support-related issues with an international user base.
- Work under the direction of the APAC CRE Technology Lead on various ad-hoc exercises and operational requirements.
- Support APAC region
Sounds like you? To apply you need to be:
Experience & Education
- 4-7 years IT experience required
- Bachelor's degree in computer science or related studies
- Experience in high end support within a corporate environment
- Preferred experience with enterprise operations workflow systems, eg. ServiceNow
- Expert in MS office suite of products including Excel, PowerPoint, Word, & Projects
Technical Skills & Competencies
- Be very customer focused, proactive and show great initiative
- Applicants must be able to build strong working relationships with a diverse user base, be effective team players, and make positive contributions to team outcomes
- Applicants are required to have or be able to quickly obtain an in-depth understanding of JLLT technology support processes
- They should have excellent attention to detail, possess strong analytical and communication skills, and be able to use a wide range of technologies to achieve the work area outcomes
- Where new processes or procedures are developed, the successful applicant would be expected to document these and contribute to the Human Technology knowledge base
- Good understanding of workplace infrastructure, corporate network technology, audio-visual, and unified communications
- Self-starter and motivator and ability to work in team and solo
- It is essential that successful applicants can communicate clearly, work efficiently and providing a high level of output in moments of high intensity
- Flexibility in working during APAC time zone - Morning shift (8am – 5pm) in Bangalore
- Ability to be accessible online to the team (Microsoft Teams) during their shift
