Senior DevOps Engineer

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As a Senior DevOps Engineer, you will design, configure, implement and support DHL’s CCaaS Platform and Services. You will provide technical guidance to the Contact Center development team and interact with leadership within IT and business stakeholders. You will also coordinate with vendors and cross-functional teams, research emerging technologies, and recommend communications options. Active Genesys Cloud Certification and minimum 5 years of experience in Contact Center Environment with Genesys Cloud platform are required. Strong knowledge of CCaaS, omnichannel architecture, and various Genesys Cloud functionalities is essential. Fluency in spoken and written English is important for cross-region collaboration in a multinational environment. We offer flexible work guidelines, flexible compensation structure, and insurance benefits.

Grow together.
As Senior DevOps Engineer you will design, configure, implement and support DHL’s CCaaS Platform and Services. It includes Cloud CCaaS, PBX, IVR, CTI, Dialer, Omni-Channel, Call Recording, SBC and VoIP/SIP Endpoints. As Senior DevOps Engineer, you will provide subject matter expertise around specific technologies within this portfolio.

The Senior DevOps Engineer will provide technical guidance to other members of the Contact Center development team and will interact with multiple levels of leadership within IT as well as business stakeholders.

As a member of the EXPSD Telephony Solutions team, you will provide advanced level technical support including design, configuration, troubleshooting, implementation, support, and problem management. You will coordinate with vendors and cross functional teams regarding contact center applications. You will research, evaluate and recommend communications options in services, systems and emerging technologies as needed.

Ready to embark on the journey? Here’s what we are looking for:
As a [Senior DevOps Engineer], having [Active Genesys Cloud Certification] is a huge plus. Minimum 5 years of experience in Contact Center Environment working with Genesys Cloud platform and its capabilities will also be an integral part of this role.

You are a Genesys Cloud Platform aficionado, therefore you have a good understanding of [CCaaS, omnichannel architecture, Workforce Force Management (WFM), Queuing/Routing, Call Flow, Conversational flows using Genesys Cloud Architect, SucessKPI, Genesys Cloud App Foundry and Outbound Dialer Campaigns].

You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

Flexible Work Guidelines.
Flexible Compensation Structure.
Global Work cultural & opportunities across geographies.
Insurance Benefit - Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.

Set alert for similar jobsSenior DevOps Engineer role in Chennai, India

Company

DHL

Job Posted

a year ago

Job Type

Full-time

WorkMode

On-site

Experience Level

3-7 Years

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