Principal System Specialist, CIAM / Hosted

The key purpose of this role is to:

• Design, lead and build applications leveraging CIAM expertise.
• Hands on experience in prior CIAM implementations (ForgeRock experience would be an added advantage)
• Customer-facing technical consulting on the various technical workflows such as login, registration, Multi factor authentication, Single Sign On and much more.
• Ownership on release/version upgrades including migrating, on boarding data into CIAM platform.
• Manage and maintain on ongoing basis the CIAM portal for DHL Express.
• Defines and document the Standard operating procedures, Technical Specifications, and service-oriented architecture for CIAM.
• The role is primarily for the development and enhancement of the EXPRESS CIAM PLATFORM to meet the business needs and to transition to the Operational support group.

The best-fit candidate may be based in Singapore, Malaysia (KUL or CBJ), or Chennai (India).  

YOUR TASKS:

• Design, lead and build applications leveraging CIAM expertise.
• Hands on experience in prior CIAM implementations (ForgeRock experience would be an added advantage)
• Customer-facing technical consulting on the various technical workflows such as login, registration, Multi factor authentication, Single Sign On and much more.
• Ownership on release/version upgrades including migrating, on boarding data into CIAM platform.
• Manage and maintain on ongoing basis the CIAM portal for DHL Express.
• Defines and document the Standard operating procedures, Technical Specifications, and service-oriented architecture for CIAM.
• The role is primarily for the development and enhancement of the EXPRESS CIAM PLATFORM to meet the business needs and to transition to the Operational support group. The best-fit candidate may be based in Singapore, Malaysia (KUL or CBJ), or Chennai (India).  

WHAT WE NEED FROM YOU:

• University Degree in Computer Science, Information Systems, Business Administration, or related field or similar experience/education or at least 12 years of corporate work experience.
• Desirable if you have Implementation certification in CIAM space, especially with ForgeRock.
• At least 8 years of multi-disciplined IT experience and IT solutions development and implementation experience and a proven record of accomplishment in managing and delivering complex IT solutions.
• Prior experience in implementing Edge Encryption and other Security and Privacy regulations (like GDPR).
• Experience in customer identity and access management space.
• Experience in building the best application architecture, interface, and upgrades will be an added plus.
• Must have the Ability to Design and Develop Platform features, especially in web technologies based on CIAM space. 
• Great to have experience in migration strategy creation and execution.
• Ensures instance health by working with the engagement team to reduce technical debt and align to CIAM leading practices on a regular timely basis. 
• Extensive knowledge of two or more Front End and Web Technologies: HTML5, and Java, which are required to build & maintain the web portal. 
• Maintenance skill sets & certifications in Customer identity and access space on standards like FIDO, SAML, and OpenID connect.
• Experience in SOA standards and practices.
• Process knowledge: Solid understanding of Customer identity and access management space.
• Excellent written and verbal communication skills with technical and non-technical senior management.
• Flexibility in operating style and attitude.
•  Positive and contributory attitude, total dedication to customer’s needs. Highly customer oriented.
• Self-motivated and able to team with and manage a strong partner/supplier system.
• Resilient, and capable of recovering quickly from setbacks. Maintains performance under pressure. 
• Respect and result-focused behavior.