Overview:

• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
• Position involves a role that is responsible for the implementation of JDA Category Management with good knowledge of JDA Category Management. These include independently handling the implementation and providing a solution to technical/functional issues. The Associate should have strong product knowledge in at least any 3 of the areas (SP, FP & AO, CKB, CC, Reporting).

Scope:

• Core responsibilities include maintenance & support during the Implementation phase of the customer project to manage the environment & product-related issues.

Our current technical environment:

• Software: BY Products, Dot Net, BA Tools (Cognos) , IIS, Tomcat
• Tools: PowerShell scripting, SQL, Basics of C# scripting,

•  Frameworks/Others: Azure, Control-m, Zabbix monitoring, Git etc.,

What you’ll do:

• Should have good knowledge in Category Management Product. Should have hands-on experience with installing and configuring the product.
• Assists in resolution of problems escalated by the customer or other JDA associates.
• Consults with customers/associates concerning maintenance of software systems.
• Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification.
• Candidate should possess knowledge of batch scheduling tools used in Azure.
• It is preferable if the candidate has previous experience working in any of the cloud technologies and should be familiar with the basic network terminologies.
• It is mandatory to have good knowledge of Oracle RBDMS concepts.
• Candidate should be able to review an existing application set up and resolve the customer reported issues.
• Should have strong analytical skills and problem-solving skills. Knowledge of any defect management tool will be an added advantage.
• It will be an added advantage to have a candidate with knowledge of incident, problem, and change management processes.
• Responsible for incident resolution for a specific set of customers within the specified POD / Product / Project
• Adheres to priority-based management based on impact + urgency.
• Should be able to provide 24/7 coverage for Catman customers.
• Should be able to understand the configuration and setup of the Users and should be able to take care of User Management activities.
• Should handle all the batch failures.
• Should assist the co-team members in executing the various activities like DB Refresh, Monitoring management.
• Trouble shooting and resolve batch and data load issues.

What we are looking for:

Communication

• Associate has good English language skills both verbal and written
• Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and deal with difficult customers
• Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with an emphasis on follow-through and reporting.
• Must have excellent organization and technical documentation skills.
• Personality Fit
• Ability to work calmly under pressure and meet deadlines.
• Ability to make modifications to the systems with little or no interruption of service.
• Ability to organize projects and tasks according to priorities.
• A person in this position should be a good project leader and could communicate effectively project plans and the status of projects.
• Must be self-motivated and enjoy a sense of pride in their accomplishments.

Work Experience

• 1-3 years of work experience
• Experience with working on Azure & understands Azure landscape to Implement the product architecture effectively.
• Proficient in Oracle SQL, PL/SQL, and Shell scripting.
• Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills
• Good understanding on the Control-m & other CLM/BL tools.

Miscellaneous

• Able to work flexible hours, including evenings, and weekends, as project and system availability requirements demand.
• Should be willing to travel to customer sites for short duration if the need arises.